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kamatam9
Paper Tape
Posts: 1
Registered: ‎08-12-2017
Location: US
Views: 531
Message 1 of 1

X1 Carbon 5th Gen: Thunderbolt 3 port no longer works

I received my X1 Carbon 5th Gen just a few weeks ago. Today, a thunderbolt 3 port next to an LED suddenly died and seems to no longer accept any devices. I tried 4K monitor and some other USB devices thourgh a USB type C hub connected to the port, but nothing worked. I tried with Windows 10 and Ubuntu 17.04, the port no longer works with any operating systems. Interestingly, Windows 10 now thinks it's connected to AC power even when nothing is actually connected to the Thunderbolt 3 ports. Therefore I strongly suspect this is a hardware issue.

 

Does anyone have a similar problem?

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