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10-31-2017

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X1 Carbon 5th Gen Touchpad stopped working

2017-10-31, 16:50 PM

Sunday night the Lenovo companion did a few updates including a BIOS update and also an update for the Synaptics, but I can't see it in the Installation History (it doesn't show up). Anyway, after that update, the touchpad doesn't move the mouse anymore. I can still click it, but it doesn't respond to any gestures. I checked in BIOS and it's enabled, I checked all possible settings and it's all enabled and on. Any ideas of what I could try?

 

My laptop type is: 20HR-CT01WW

 

Thank you,

 

Iulian

 

Moderator Note: Edited subject to match content more clearly.

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10-31-2017

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Re: X1 Carbon Touchpad stopped working

2017-10-31, 21:33 PM

I'm having the same issue - didn't realize the touchpad wasn't working until today. I notice it works very briefly when you first boot up and then the pad stops working (only clicks work)

My type is 20HQ

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11-01-2017

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Re: X1 Carbon Touchpad stopped working

2017-11-01, 5:44 AM

Had the same issue, reinstalled Synaptics UltraNav Driver (both trackpoint and touchpad stopped working immediately after install) and when I rebooted the touch pad worked again.

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Re: X1 Carbon Touchpad stopped working

2017-11-01, 13:23 PM

Yes I just tried the same thing before checking this forum again and it's working for me now too

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Re: X1 Carbon Touchpad stopped working

2017-11-01, 21:11 PM

Eventually, this is how I fixed it: I inserted a regular USB mouse and used it. I went to System -> Device Manager and removed the Synaptics Pointing Device driver altogether, then restarted. Once it restarted, it re-added the Synaptics Driver and then the touchpad started working... Wee!! Thank you!

0 person found this solution to be helpful.

This helped me too

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11-06-2017

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Re: X1 Carbon Touchpad stopped working

2017-11-06, 9:14 AM

Yes, deleting the synaptic driver worked!

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12-17-2017

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Re: X1 Carbon Touchpad stopped working

2017-12-17, 21:20 PM
Thank you, very elegant solution, is works perfectly.
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09-04-2014

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  • Message 8 of 19

Re: X1 Carbon Touchpad stopped working

2018-09-01, 13:55 PM
 

Andy

 

English Community Administrator
Lenovo eServices

Please remember to come back and mark the post that you feel answered your question as the solution. 
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12-02-2018

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  • Message 9 of 19

Re: X1 Carbon Touchpad stopped working

2018-12-02, 21:06 PM

But it don't work for my x1c-2018.

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12-16-2018

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  • Message 10 of 19

Re: X1 Carbon Touchpad stopped working

2018-12-17, 6:32 AM
https://support.lenovo.com/us/en/downloads/ds012808

Do this first then delete it in the device manager

It is working for me so far
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