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IulianIonescu
Paper Tape
Posts: 2
Registered: ‎10-31-2017
Location: US
Views: 17,177
Message 1 of 14

X1 Carbon 5th Gen Touchpad stopped working

Sunday night the Lenovo companion did a few updates including a BIOS update and also an update for the Synaptics, but I can't see it in the Installation History (it doesn't show up). Anyway, after that update, the touchpad doesn't move the mouse anymore. I can still click it, but it doesn't respond to any gestures. I checked in BIOS and it's enabled, I checked all possible settings and it's all enabled and on. Any ideas of what I could try?

 

My laptop type is: 20HR-CT01WW

 

Thank you,

 

Iulian

 

Moderator Note: Edited subject to match content more clearly.

VincentM
Paper Tape
Posts: 4
Registered: ‎10-31-2017
Location: CA
Views: 17,149
Message 2 of 14

Re: X1 Carbon Touchpad stopped working

I'm having the same issue - didn't realize the touchpad wasn't working until today. I notice it works very briefly when you first boot up and then the pad stops working (only clicks work)

My type is 20HQ

TallCrane
What's DOS?
Posts: 1
Registered: ‎10-31-2017
Location: US
Views: 17,122
Message 3 of 14

Re: X1 Carbon Touchpad stopped working

Had the same issue, reinstalled Synaptics UltraNav Driver (both trackpoint and touchpad stopped working immediately after install) and when I rebooted the touch pad worked again.

VincentM
Paper Tape
Posts: 4
Registered: ‎10-31-2017
Location: CA
Views: 17,115
Message 4 of 14

Re: X1 Carbon Touchpad stopped working

Yes I just tried the same thing before checking this forum again and it's working for me now too

IulianIonescu
Paper Tape
Posts: 2
Registered: ‎10-31-2017
Location: US
Views: 17,103
Message 5 of 14

Re: X1 Carbon Touchpad stopped working

Eventually, this is how I fixed it: I inserted a regular USB mouse and used it. I went to System -> Device Manager and removed the Synaptics Pointing Device driver altogether, then restarted. Once it restarted, it re-added the Synaptics Driver and then the touchpad started working... Wee!! Thank you!

Mushin
What's DOS?
Posts: 1
Registered: ‎11-06-2017
Location: DE
Views: 16,959
Message 6 of 14

Re: X1 Carbon Touchpad stopped working

Yes, deleting the synaptic driver worked!

OrlinS
What's DOS?
Posts: 1
Registered: ‎12-17-2017
Location: BG
Views: 16,647
Message 7 of 14

Re: X1 Carbon Touchpad stopped working

Thank you, very elegant solution, is works perfectly.
Cyberboy
Paper Tape
Posts: 3
Registered: ‎12-02-2018
Location: US
Views: 6,600
Message 8 of 14

Re: X1 Carbon Touchpad stopped working

But it don't work for my x1c-2018.

100Million
What's DOS?
Posts: 5
Registered: ‎12-16-2018
Location: US
Views: 5,771
Message 9 of 14

Re: X1 Carbon Touchpad stopped working

https://support.lenovo.com/us/en/downloads/ds012808

Do this first then delete it in the device manager

It is working for me so far
100Million
What's DOS?
Posts: 5
Registered: ‎12-16-2018
Location: US
Views: 5,771
Message 10 of 14

Re: X1 Carbon Touchpad stopped working

 

 

https://support.lenovo.com/us/en/downloads/ds012808

 

try this first then delete driver and dont tell it to instal or update a new one... it is working so far good for me!

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