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7 Posts

03-14-2019

Canada

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X1 Carbon 5th Gen - Touchpad stops working

2019-10-03, 13:49 PM

My X1 Carbon 5th Gen has been driving me insane the last few weeks. My touchpad stops working alltogether after either coming out of sleep mode, or booting. I have searched on every forum Google kindly wants to show me for a solution, but they all say the same : uninstall and reinstall the latest version of the Synaptics touchpad driver. This solution works... but only untill the next sleep or reboot.

 

So, I have been doing that solution many times every day, now, for the past 2 or 3 weeks.. Anyone has a clue as to how to make this stick for good?

 

X1 Carbon 5th gen

Windows 10 Family x64

OS Version 18362.387

BIOS version : N1MET57W 1.42

8gb ram

Fingerprint reader

 

Thanks!

 

 

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6 Posts

10-01-2019

Italy

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Re: X1 Carbon 5th Gen - Touchpad stops working

2019-10-03, 14:14 PM

I have got a similar problem with my touchpad. Nevertheless, it starts work in a very strange way when I plug in the AC adaptor or HDMI. Nevertheless, I don't know whether this is related to a Software (or driver) problem or is the hardware (maybe not grounded properly).

I have a T490s 16GB Ram I7 8th Gen

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7 Posts

03-14-2019

Canada

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Re: X1 Carbon 5th Gen - Touchpad stops working

2019-10-03, 14:21 PM
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7 Posts

03-14-2019

Canada

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  • Message 4 of 5

Re: X1 Carbon 5th Gen - Touchpad stops working

2019-10-11, 20:43 PM

Update : my conputer now dosen't recognise that there is a Synaptic device plugged in, and my keyboard has small bugs to where it stops functionning for a couple seconds, then comes back online.

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4 Posts

03-15-2019

Canada

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Re: X1 Carbon 5th Gen - Touchpad stops working

2019-10-14, 2:30 AM

I've got the same problem as well on my X1 Carbon Yoga Gen 3. Not sure if it's a software or hardware issue as it happens randomly.

 

I've tried to:

1. Download the latest touchpad driver and reinstall it. - This doesn't seem to be the issue

2. Restart the computer. - Doesn't seem to help as it's a recurring issue.

 

Not sure what's up with Lenovo honestly.

 

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