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24 Posts

09-14-2010

United States of America

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X1 Carbon 5th Gen webcam and microphone not working on Windows 10

2019-01-15, 20:42 PM

I am at my wit's end here. I've tried all the usual troubleshooting tactics to try and resolve this issue but for about 4 months now my microphone and webcam have not been working on my 5th generation X1 Carbon Thinkpad laptop.

 

This is driving me crazy. Is this a known issue? Is there anything else I can try to resolve this? 

 

The sound works fine but microphone is never detected whether it's through the laptop, through the headphone jack, or through a USB-C earbud or bluetooth.

 

Really cripples my ability to get any work done with web conferences and video meetings.

 

I've searched around and haven't found any solutions. Please help!

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4685 Posts

12-11-2015

United States of America

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Re: X1 Carbon 5th Gen webcam and microphone not working on Windows 10

2019-01-15, 22:14 PM

Not knowing if you have tried yet, and assuming you have the correct drivers installed, check Windows 10's privacy settings, and make sure that access to the microphone and camera are allowed by the applications you are using.

 

  • To access Windows 10's privacy settings, right-click on Start, and select Settings
  • From the Settings window, select Privacy
  • From the Privacy window, verify that access to both the microphone and camera is enabled.

 

Best of luck,

 

[oldimg]154072i1CA91DF64B139D03[/oldimg]

 

 

[oldimg]154073i27024CA190134545[/oldimg]

 

 

 

 

 

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12447 Posts

01-02-2010

United States of America

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Re: X1 Carbon 5th Gen webcam and microphone not working on Windows 10

2019-01-15, 22:02 PM

Look in the device manager and check to see if there are problem devices


Rich


I do not respond to requests for private, one-on-one help. Your questions should be posted in the appropriate forum where they may help others as well.

If a response answers your question, please mark it as the accepted solution.

I am not an employee or agent of Lenovo.
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4685 Posts

12-11-2015

United States of America

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  • Message 3 of 9

Re: X1 Carbon 5th Gen webcam and microphone not working on Windows 10

2019-01-15, 22:14 PM

Not knowing if you have tried yet, and assuming you have the correct drivers installed, check Windows 10's privacy settings, and make sure that access to the microphone and camera are allowed by the applications you are using.

 

  • To access Windows 10's privacy settings, right-click on Start, and select Settings
  • From the Settings window, select Privacy
  • From the Privacy window, verify that access to both the microphone and camera is enabled.

 

Best of luck,

 

 

 

 

 

 

 

 

0 person found this solution to be helpful.

This helped me too

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24 Posts

09-14-2010

United States of America

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Re: X1 Carbon 5th Gen webcam and microphone not working on Windows 10

2019-01-15, 22:44 PM

@JDGillis I would give you a big hug if I could, that did it. I got a little overzealous with my privacy settings and didn't realize the ramifications, THANK YOU!

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4685 Posts

12-11-2015

United States of America

4712 Signins

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Re: X1 Carbon 5th Gen webcam and microphone not working on Windows 10

2019-01-15, 22:47 PM

You are welcome.   

 

Funny, becuase I did exactly the same thing myself, and forgot about it too until I could not get my camera to work.   

 

 

Cheers,

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1 Posts

01-17-2019

India

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Re: X1 Carbon 5th Gen webcam and microphone not working on Windows 10

2019-01-17, 12:19 PM

just install the Hotkeys and Camera drivers then restart.,. it will work...

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1 Posts

04-18-2020

United States of America

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Re:X1 Carbon 5th Gen webcam and microphone not working on Windows 10

2020-04-18, 19:00 PM

Hey everyone, 

 

I don't know if anyone will get a notification if I post this, but I also can't get my cam or mic to work. When I run a test the camera light comes on, and when I attach a stand-alone webcam its mic and cam work just fine.  

 

I've checked the privacy settings, uninstalled and reinstalled the drivers, but I'm not getting anywhere. 

 

Anyone have any ideas?

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10 Posts

05-11-2013

Brazil

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Re:X1 Carbon 5th Gen webcam and microphone not working on Windows 10

2020-06-27, 6:15 AM

Try this:

https://forums.lenovo.com/t5/Windows-10/Solution-Integrated-Webcam-starts-and-then-stops-in-Win-10-Pro-Zoom-couldn-t-use-video-camera/m-p/5009660

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7 Posts

01-25-2021

Panama

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  • Message 9 of 9

Re:X1 Carbon 5th Gen webcam and microphone not working on Windows 10

2021-06-08, 0:05 AM

HI, I have the same problem with an X1 carbon gen 3. No webcam, no microphone. I bougth it like that, plus 1/2 of the hotkey not working and the left USB (the one always on) not working either.

 

So I opened up, the module where the USB is ( USB- Audio board PN: SC50A10029), was unplugged, so one problem solved. I did driver´s update using lenovo support service, but did not solve the hot keys neither the webcam. I was recommended to use Lenovo Vantage out of Microsoft Store. So the Vantage software detected other drivers outdated, including the hot keys, so I installed the drivers and second problem solved.

The only thing pending is the webcam and the microphone, I did checked the wire´s connections, all are well connected to the motherboard, unless it is unplugged behinde the screen itself, which I do not feel like opening, I rather remaing without the webcam than risking the screen which is FHD and touch.

 

I have tryed the rutine checks recommended here and there also this: https://forums.lenovo.com/t5/Windows-10/Solution-Integrated-Webcam-starts-and-then-stops-in-Win-10-Pro-Zoom-couldn-t-use-video-camera/m-p/5009660

 

and this: https://forums.lenovo.com/t5/ThinkPad-X-Series-Laptops/X1-Carbon-5th-Gen-webcam-and-microphone-not-working-on-Windows-10/m-p/4332346

 

and no results, the webcam and the microphone still not working.

 

Thanks for the pacience.

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