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RickyS
Serial Port
Posts: 18
Registered: ‎09-14-2010
Location: US
Views: 201
Message 1 of 6

X1 Carbon 5th Gen webcam and microphone not working on Windows 10

I am at my wit's end here. I've tried all the usual troubleshooting tactics to try and resolve this issue but for about 4 months now my microphone and webcam have not been working on my 5th generation X1 Carbon Thinkpad laptop.

 

This is driving me crazy. Is this a known issue? Is there anything else I can try to resolve this? 

 

The sound works fine but microphone is never detected whether it's through the laptop, through the headphone jack, or through a USB-C earbud or bluetooth.

 

Really cripples my ability to get any work done with web conferences and video meetings.

 

I've searched around and haven't found any solutions. Please help!

Community SeniorMod
Community SeniorMod
Posts: 8,784
Registered: ‎01-01-2010
Location: US
Views: 181
Message 2 of 6

Re: X1 Carbon 5th Gen webcam and microphone not working on Windows 10

Look in the device manager and check to see if there are problem devices


Rich


I do not respond to requests for private, one-on-one help. Your questions should be posted in the appropriate forum where they may help others as well.

If a response answers your question, please mark it as the accepted solution.

I am not an employee or agent of Lenovo.
JDGillis
Bit Torrent
Posts: 2,531
Registered: ‎12-11-2015
Location: US
Views: 178
Message 3 of 6

Re: X1 Carbon 5th Gen webcam and microphone not working on Windows 10

Not knowing if you have tried yet, and assuming you have the correct drivers installed, check Windows 10's privacy settings, and make sure that access to the microphone and camera are allowed by the applications you are using.

 

  • To access Windows 10's privacy settings, right-click on Start, and select Settings
  • From the Settings window, select Privacy
  • From the Privacy window, verify that access to both the microphone and camera is enabled.

 

Best of luck,

 

Capture.JPG

 

 

Capture.JPG

 

 

 

 

 

RickyS
Serial Port
Posts: 18
Registered: ‎09-14-2010
Location: US
Views: 171
Message 4 of 6

Re: X1 Carbon 5th Gen webcam and microphone not working on Windows 10

@JDGillis I would give you a big hug if I could, that did it. I got a little overzealous with my privacy settings and didn't realize the ramifications, THANK YOU!

JDGillis
Bit Torrent
Posts: 2,531
Registered: ‎12-11-2015
Location: US
Views: 168
Message 5 of 6

Re: X1 Carbon 5th Gen webcam and microphone not working on Windows 10

You are welcome.   

 

Funny, becuase I did exactly the same thing myself, and forgot about it too until I could not get my camera to work.   

 

 

Cheers,

WeirdGangsta25
What's DOS?
Posts: 1
Registered: ‎01-17-2019
Location: IN
Views: 107
Message 6 of 6

Re: X1 Carbon 5th Gen webcam and microphone not working on Windows 10

just install the Hotkeys and Camera drivers then restart.,. it will work...

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