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Olafa
What's DOS?
Posts: 1
Registered: ‎09-22-2019
Location: IL
Views: 101
Message 1 of 3

X1 Carbon (5th gen) Overheats

I have an X1 Carbon, 5th gen. It worked perfectly for about 18 months, but in the past few weeks it constantly heats to a very high temperature, and the fan is constantly cycling. It feels like something in the computer is over-working and causing performance issues.

 

I've checked my serial number and my computer is not part of the 5th gen recall.

 

I've also updated all drivers, firmware, bios. I've run the Lenovo hardware diagnostic tool and came up clean. My Windows is up-to-date.

I'm not really sure what to do from here. Are there any other things I can do at home or do I have to take it in for service?

Thanks.

Social Support Agent
Social Support Agent
Posts: 71
Registered: ‎01-01-2019
Location: PH
Views: 35
Message 2 of 3

Re: X1 Carbon (5th gen) Overheats

Hello stevesmiff!

 

Welcome to the Lenovo Community Forums.

 

Are you using SD card? Is it formatted as internal or external memory?

It's possible reason why some apps on your home screen disappear after a reboot as the apps are installed on your sd card. Try to select an app which you believe not installed on your sd card and see if that would be disappear.

 

Hope this helps.

 

Regards.

 



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Social Support Agent
Social Support Agent
Posts: 71
Registered: ‎01-01-2019
Location: PH
Views: 30
Message 3 of 3

Re: X1 Carbon (5th gen) Overheats

Hello Olafa!

 

Welcome to the Lenovo Community Forums.

 

There could be various reasons why you're experiencing an issue with your laptop. Determine where the system is being used and whether the environment is causing the overheating. Is the system located on top of a table or desk? and move the system to a location with better airflow. Also, does the computer shuts down by itself? Let us know.

 

Regards.



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