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jerry_llj
Paper Tape
Posts: 1
Registered: ‎12-31-2017
Location: US
Views: 2,290
Message 1 of 8

X1 Carbon 5th gen Touchpad not working

The touchpad and the tracepoint doesnot work also cannot click. I try to uninstall it from device manager and restart, but it doesnot work.

The laptop type is 20HR-CT01WW

Thank you!

blahblah_gc
Fanfold Paper
Posts: 14
Registered: ‎05-22-2016
Location: US
Views: 2,259
Message 2 of 8

Re: X1 Carbon 5th gen Touchpad not working

I have the same problem. This is also effecting the gen4 . With the latest "n1cgr16w.exe". First, it takes a long time to switch between tabs in "Synaptics Control Panel", Ok", "Cancel" is taking forever to close the dialogbox. Also no checkbox can be selected in "Scroll" tab. This latest driver literally does not work. It CANNOT even provide the simplest functionality. Need to rollback the changes asap. 

 

Thanks

 

Jerry_S
Paper Tape
Posts: 4
Registered: ‎01-05-2018
Location: PL
Views: 2,156
Message 3 of 8

Re: X1 Carbon 5th gen Touchpad not working

Hi, the same here. Trackpad works for a while after restart, freezes suddenly, with both latest drivers 19.3.4.111 & 19.3.4.119.

Sometimes go back working after closing and opening the lid, not always trackpad unfreezes but trackpoint does.

Tried everyting I found on the web.

20HR-002SPB

Jerry_S
Paper Tape
Posts: 4
Registered: ‎01-05-2018
Location: PL
Views: 2,144
Message 4 of 8

Re: X1 Carbon 5th gen Touchpad not working

SOLVED!

I've installed driver Synaptics 19.4.18.11 (https://support.lenovo.com/pl/pl/downloads/DS501949) and it works beatifully.

Install it manually, point to Synaptics folder after you install above driver

 

blahblah_gc
Fanfold Paper
Posts: 14
Registered: ‎05-22-2016
Location: US
Views: 2,138
Message 5 of 8

Re: X1 Carbon 5th gen Touchpad not working

Nope, it DOES NOT work. The same problems persist on my X1 Carbon Gen4, nothing is changed, all problems are still there. Thanks for the trying but lets not try something unofficial. Instead we should wait for Lenovo to come out with the 'right' solution. My understanding is Windows 10 would automatically update the driver if one is out.

 

What frustrates me is the old drivers were working fine, engineers tend you feed you with some new features which unfortunately make the most basic feature NOT working.

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Jerry_S
Paper Tape
Posts: 4
Registered: ‎01-05-2018
Location: PL
Views: 2,119
Message 6 of 8

Re: X1 Carbon 5th gen Touchpad not working

You have to turn Automatic driver udate in Win10 off! Otherwise it will always change the driver to the newest one wich is bad.

I had this touchpad issue for months now, if I would wait for Lenovo to respond...

So, yes it's not properly solved, but the patch works for me and at least laptop is no more handicaped.

blahblah_gc
Fanfold Paper
Posts: 14
Registered: ‎05-22-2016
Location: US
Views: 2,049
Message 7 of 8

Re: X1 Carbon 5th gen Touchpad not working

They rolled back the change, and its working now.

Jerry_S
Paper Tape
Posts: 4
Registered: ‎01-05-2018
Location: PL
Views: 2,020
Message 8 of 8

Re: X1 Carbon 5th gen Touchpad not working

yeah, they rolled... even updated BIOS. But unfortunatelly it sucks even more!

It works untill you close the lid, and reopen it later. Touch pad does not work (track point does at least).

but now, rolling back to my figured old driver does not help - maybe becasue there's new BIOS...

LENOVO - when you finally make X1 Carbon working!

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