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regulator
Paper Tape
Posts: 6
Registered: ‎04-20-2018
Location: IE
Views: 756
Message 1 of 3

X1 Carbon 5th gen - fingerprint reader switching off

Hey guys

We have a heap of X1 carbons and quite a few fingerprint reader issues

 

basically after the system is on for a few days the reader can stop working (normally overnight) when trying to login (windows10 windows hello) the light above the reader is off and it doesnt detect any sort of fingerprint

 

going into device manager, going properties on the reader and unticking "allow the computer to turn this device off to save power" fixes this for most people but some still have the issue, we've got some with stock drivers and some with the latest drivers installed

 

any ideas?

Luca_zh
What's DOS?
Posts: 1
Registered: ‎04-20-2018
Location: CH
Views: 745
Message 2 of 3

Re: X1 Carbon 5th gen - fingerprint reader switching off

I got the same problem since I did some updates proposed by the App 'Lenovo Vantage'. The fingerprint reader doesn't work at all.

 

Additionally, the tablet-mode doesn't exist anymore. Like if the laptop thinks he's another model... Really annoying.

Any ideas to fix this issue?

regulator
Paper Tape
Posts: 6
Registered: ‎04-20-2018
Location: IE
Views: 726
Message 3 of 3

Re: X1 Carbon 5th gen - fingerprint reader switching off

Kind of a separate issue..

 

If the reader doesnt work at all go into device manager->biometrics->synaptics and it might have an error "SGX disabled" or something, uninstall it then reboot and should sort it out..

And we're back...

Move delayed but still coming

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