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4 Posts

07-26-2017

CA

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  • Message 11 of 13

Re: X1 Carbon 5th gen screen flicker / blanking on internal and external monitors

2020-02-05, 3:21 AM

After installing and running the Intel driver & support assistant, there were no available graphics driver updates:

 

 

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1817 Posts

08-02-2018

US

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  • Message 12 of 13

Re: X1 Carbon 5th gen screen flicker / blanking on internal and external monitors

2020-02-06, 19:44 PM

The issue seems to be a problem on the graphics card.
Try booting to a different OS like Linux and check if the issue is the same.

You can bring it to any of our authorized repair centers: http://lenovo.force.com/bplocator for further assistance. You can also reach out to our support at: 800-426-7378. They are open 24/7 to assist you.



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4 Posts

07-26-2017

CA

8 Signins

72 Page Views

  • Posts: 4
  • Registered: ‎07-26-2017
  • Location: CA
  • Views: 72
  • Message 13 of 13

Re: X1 Carbon 5th gen screen flicker / blanking on internal and external monitors

2020-02-06, 20:16 PM

Well it seems to me unlikely to be a hardware problem given that it began immediately following windows feature updates, and that the problem is resolved 100% of the time when I enter hibernation and resume.

 

I will report back when I am able to test if it occurs in BIOS, testing another OS is a bit too much of a hassle.

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