English Community

ThinkPad NotebooksThinkPad: X Series Laptops
All Forum Topics
Options

3 Posts

03-14-2020

US

11 Signins

90 Page Views

  • Posts: 3
  • Registered: ‎03-14-2020
  • Location: US
  • Views: 90
  • Message 1 of 3

X1 Carbon 6 gen 20KG-20KH battery or Charging problem...

2020-03-14, 7:48 AM

My X1 Carbon 6th gen  20KG-S05R00 has a battery or Charging issue...

Im not sure if my battery needs replacing but the tray icon shows battery charging and stuck on 0%. In Vantage,

it tells me that the battery was completely discharged and needs to recharge (might take 10 or more hours).  

Have it plugged in for a full day now and still stuck at 0%. Called lenovo and  

they said my laptop is out of warranty (1.5years old) which is completly not acceptable... 

Paid 2.000$ for this laptop and after 1.5 years of use the battery is dead?

Please try to listen your client complain...

 

Reply
Options

4851 Posts

04-25-2008

US

39366 Signins

741642 Page Views

  • Posts: 4851
  • Registered: ‎04-25-2008
  • Location: US
  • Views: 741642
  • Message 2 of 3

Re:X1 Carbon 6 gen 20KG-20KH battery or Charging problem...

2020-03-14, 16:12 PM

Hi Ozzyozg! Try an emergency reset (unplug and press button in pinhole on bottom). Tell us how it goes!

I don't work for Lenovo. I'm a crazy volunteer!
Using Browser Search To Find Answers in the Lenovo and Moto Communities.
Reply
Options

3 Posts

03-14-2020

US

11 Signins

90 Page Views

  • Posts: 3
  • Registered: ‎03-14-2020
  • Location: US
  • Views: 90
  • Message 3 of 3

Re:X1 Carbon 6 gen 20KG-20KH battery or Charging problem...

2020-03-15, 9:15 AM
i tried several times absolutly it does not work.
Reply
Forum Home

Community Guidelines

Please review our Guidelines before posting.

Learn More

Check out current deals!

Go Shop
X

Save