09-12-2018 02:44 PM
Hi guys, i bought a new x1 few days ago and it's freezing all the time while i write something in both linux or windows. i already updated the firmwate to the last version and followed any tutorial to set up linux at the best for this laptop but nothing changed.
i really want to return it and get another one i think this is faulty. the problem is.. i wiped the ssd including recovery partition and windows. is that ok for lenovo?
09-13-2018 12:37 AM - edited 09-13-2018 12:38 AM
I did not change anything to any firmware. I updated the bios with the last version from lenovo website which enable s3 on linux. I will try to call lenovo later today and see what happens. It’s my first lenovo, are they fast to change laptop or takes ages? I really need it
i am in the UK
09-13-2018 07:10 PM
Several years ago, my institution bought me an X1C that had a faulty mainboard. We had bought two, so I just simply took the second one. That one also had a faulty mainboard (bad batch of boards ended up affecting a few hundred machines). It took them maybe a week-ish to switch out for a new one with a newer mainboard release. Since then I've personally purchased an X1 Yoga 1st-gen, and now an X1 Yoga 3rd-gen and I'm happy that they've all been okay and without incident (so far). Keep hanging on there, they're really fantastic machines, if it takes a week or two to get a good one, you'll still be happy with the choice - they're nearly impossible to beat.
09-14-2018 02:15 AM - last edited on 09-15-2018 02:59 PM by NateS
so i just contated this online store where i bought it. they told i cannot return because i wiped everything and there is no windows 10. they need it to test it before returning to lenovo. lenovo sent me a DOA and told me i could return to the retailer without any problem.
Moderator comment: Post edited to conform with the Community Rules. Keep it clean.
09-14-2018 10:38 PM
I'm guessing that your store is being unreasonable. However, Lenovo itself has no say on what you do with your system, as long as you don't void warranty terms. When it comes to SSD, you could zero-fill the entire drive and use the computer as a paperweight - if hardware doesn't work, they're still obligated to fix it. Did you contact Lenovo directly?