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17 Posts

01-02-2019

GB

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X1 Carbon 6th Gen Camera Operates in all apps apart from Skype for Business

2019-03-26, 16:22 PM

We have started to find that we cannot make Skype calls with video from the integrated camera in Skype for Business on our 6th Gen laptops that are newly built. Every other application is able to use the camera but not Skype for Business, although, in the video settings for the app, it shows an image from the chosen camera.

 

We have tried repairing and also reinstalling Microsoft office and the app individually, also tried different accounts. Installing different or updated drivers from the Lenovo Support website do not seem to make an impact either.

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6523 Posts

10-29-2009

NC

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Re: X1 Carbon 6th Gen Camera Operates in all apps apart from Skype for Business

2019-03-26, 19:08 PM

 wrote:

Every other application is able to use the camera but not Skype for Business, although, in the video settings for the app, it shows an image from the chosen camera.

 


This is really strange and I haven't heard it before.  I also checked our problem tracking database and couldn't find anyone else reporting this kind of problem either.  I can't imagine why Skype would be able to show the video in the settings, but not in the call, so I think you should ask Microsoft to help debug that.  We're not able to debug into Skype to figure that out.

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9 Posts

09-04-2011

DK

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Re: X1 Carbon 6th Gen Camera Operates in all apps apart from Skype for Business

2019-04-05, 13:31 PM

We have  the exact same problem.

Works everywhere else, except in a skype call. In Skype settings it works and display video feed, but trying to call and "It is busy".

 

We have this issue on all of our 20KH system (X1 Carbon 6th gen). We have tried straight out of the box, with system updates, different (older drivers), same problem.

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9 Posts

09-04-2011

DK

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Re: X1 Carbon 6th Gen Camera Operates in all apps apart from Skype for Business

2019-04-05, 13:40 PM

Just a correction. When we take the X1 out of the box (Thereby with all the Lenovo software and bloatware), and then install Skype for Business, it actually works. 

 

But not on our default enterprise image, which is updated with the latest lenovo drivers and software, plus we run System Update afterwards. But something is in the default Lenovo image, that is not being delivered by System Update....

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17 Posts

01-02-2019

GB

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Re: X1 Carbon 6th Gen Camera Operates in all apps apart from Skype for Business

2019-04-05, 13:55 PM

We believe we have narrowed it down to be a change made within the latest Windows Feature update, we run all updates and test Skype for business video call works fine, it does. Run the feature update and afterwards, it does not work, something between this model and the feature update seems to be the issue from our point of view.

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9 Posts

09-04-2011

DK

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Re: X1 Carbon 6th Gen Camera Operates in all apps apart from Skype for Business

2019-04-08, 8:38 AM

We got it fixed ! :)

 

c:\windows\system32\RsDMFT64.dll

Find version 10.6.16299.20033 which is from 9-apr-2018 and replace the existing file.

 

It works for us. We found it on an out-the-box Lenovo X1 Carbon 6th gen. Then added that file to our image.

 

Not pretty, but it works :) 

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5 Posts

04-08-2019

SE

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Re: X1 Carbon 6th Gen Camera Operates in all apps apart from Skype for Business

2019-04-08, 13:33 PM
Great! thanks! this have caused a lot of angry faces :)
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5 Posts

04-08-2019

SE

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Re: X1 Carbon 6th Gen Camera Operates in all apps apart from Skype for Business

2019-04-08, 13:56 PM
Please see work around from bigbirddk below and see if and how you should act?
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17 Posts

01-02-2019

GB

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Re: X1 Carbon 6th Gen Camera Operates in all apps apart from Skype for Business

2019-04-16, 14:15 PM

Hi, I can't seem to find an image or boxed laptop that is old enough to have that DLL file, is there any way I might be able to get this file?

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5 Posts

04-08-2019

SE

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  • Message 10 of 22

Re: X1 Carbon 6th Gen Camera Operates in all apps apart from Skype for Business

2019-04-16, 14:20 PM

pm me and I can perhaps send tou a zip file

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