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3 Posts

12-07-2011

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  • Posts: 3
  • Registered: ‎12-07-2011
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X1 Carbon 6th Gen NVMe Failure

2018-08-29, 22:12 PM

I've only had my X1 Carbon 6th Gen running Windows 10 for a week and it has failed.

I walked away from my desk, came back and the laptop had rebooted and was frozen at the Lenovo splash screen. 

After waiting about 3 minutes, eventually screen goes black and doesn't budge. Wait another 3 minutes and it reboots.

 

I try to get into Lenovo diagnostics and it's incredibly sluggish between every operation, and the laptop is running quite warm.

No amount of reboots gets me anywhere.

 

I eventually get to diagnostics menu and test everything, all passes except the NVMe.

Here is the test log:

SERIAL_NUMBER: PF********
BIOS_VERSION: N23ET52W (1.27 )
MACHINE_MODEL: ThinkPad X1 Carbon 6th
APPLICATION_VERSION: Version 03.12.003

BEGIN_EXECUTION
+++ 20180829T164101UTC STORAGE 149823606100
UDI: NVMe Device
DISPLAYNAME: NVMe Device

INFORMATION_SIZE: 476 GB
ROTATION_RATE: Non-rotating media detected
TEMPERATURE: Not applicable
PHYSICAL_BLOCK: 512 bytes
LOGICAL_BLOCK: 512 bytes
NUMBER_LOGICAL_BLOCKS: 1000215216 sectors
SUPPORTED_STANDARDS:
ATA_ATAPI4: Not supported
ATA_ATAPI5: Not supported
ATA_ATAPI6: Not supported
ATA_ATAPI7: Not supported
ATA_8_ACS: Not supported
STANDARD_REVISION: None
START TESTS
20180829T163259UTC START STORAGE_READ_TEST
20180829T163309UTC STOP STORAGE_READ_TEST FAILED 10 S
STOP TESTS UHD020020-UN8CEN
--- STORAGE
FINAL_EXECUTION

FINAL_RESULT_CODE U1UA6RHC1-JRV9N9

 

Anyone else have issues like this? I'm going to need to mail my laptop back. It worked fine for a week and then the primary storage just disappeared. Pretty frustrating.

 

Moderator note: serial number removed to prevent abuse.  Corresponding MT-M is 20KH002KUS

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