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T_Pain
Fanfold Paper
Posts: 6
Registered: ‎12-02-2016
Location: AU
Views: 98
Message 1 of 1

X1 Carbon 6th Gen: Spacebar unresponsive after waking from sleep

Hello everyone,

 

Thank you very much in advance for your help.

 

I have a X1 Carbon 6th Gen 20KH that's about 2 months old. Recently (I can't remember after which update in particular) my spacebar has stopped working after coming back out of sleep mode. It will randomly resume function after about 5-15 minutes. Otherwise a restart fixes the issue immediately.

 

The onscreen keyboard works fine. I also tried onscreen keytracker and it's ONLY the spacebar that's not working, all other keys work fine and there's no stuck keys.

 

I have tried a lot of things as follows:

 

1) updating and reinstalling drivers for Lenovo Hotkey, Lenovo Power Management, BIOS (1.30), Intel IO, Intel Management Engine, Synaptics Drivers. Uninstalling Windows keyboard drivers.

 

2) SFC /scannow, DISM /healthcheck (no corruption)

 

3) Malware scan

 

I have called Lenovo support and advice was to reinstall windows or send in the machine. I am not in position to do either and hoping for a simpler fix if possible. 

 

Thank you so much again. 

 

Cheers,


Toan.

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