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zoltanthegypsy
Not applicable
Posts: 7,083
Registered: ‎01-13-2008
Location: US
Views: 1,943
Message 61 of 68

Re: X1 Carbon 6th Gen: Synaptics Touchpad Firmware Update broke Touchpad and Trackpoint


@hausman wrote:

But apparently not for everyone.
...

The TouchPad continues to work but the TrackPoint and the two button bars above the TouchPad are still dead.


Different model but similar problem.  X280: n20g901w - 1.0.0.4 killed the TrackPoint and buttons.  TouchPad continues to work.

 

Very long update process fails with timeout and dead TrackPoint.  FWIW, log is full of stuff like the below.

 

Z.

 

TrackPoint-Flash Utility v1.0.0.38
2018-11-20 17:01:23
[17:01:23.305] IAP_MODE: TVSU_FLASH_FW
[17:01:23.305] Command Line: "C:\DRIVERS\WIN\Elantech_TrackPointFW\FWUpdate.exe"
[17:01:26.767] default interface: PS2
[17:01:26.767] OS: 64-bit
[17:01:26.797] [WARNING]: 3.4828-3.5053(0.0225) :Write 0x00 => TimeOut
[17:01:26.814] IsElanTP: 0
[17:01:26.832] CreateProcess SynaTool_Result = 1
[17:01:26.903] dwExitCode_syna = 1
[17:01:26.903] Load image file: C:\DRIVERS\WIN\Elantech_TrackPointFW\PSG8E8_RANKA_fv11.bin
[17:01:27.000] [WARNING]: 3.6994-3.7219(0.0226) :Write 0x00 => TimeOut
[17:01:27.182] [WARNING]: WriteCommand 0xE7 => 0xFE failed.
[17:01:27.614] [WARNING]: 4.3009-4.3233(0.0225) :Write 0x00 => TimeOut
[17:01:27.664] Initialize_Result = 0
[17:01:27.664] Load image file: C:\DRIVERS\WIN\Elantech_TrackPointFW\PSG8E8_RANKC_fv11.bin
[17:01:31.926] Load image file: C:\DRIVERS\WIN\Elantech_TrackPointFW\PSG8E8_RANKC_fv11.bin
[17:01:31.926] >>>>>>>>>>>>>> Begin update >>>>>>>>>>>>>>
[17:01:31.926] I/F: PS/2
[17:01:34.675] [WARNING]: Synaptics Reset fail
[17:01:41.050] [WARNING]: ##### Get status fail #####
[17:01:41.067] [WARNING]: Retry: Flash page[1].
[17:01:53.090] [WARNING]: ##### Get status fail #####
[17:01:53.106] [WARNING]: Retry: Flash page[9].

...

17:09:20.467] [WARNING]: WriteCommand 0xE7 => 0xFE failed.
[17:09:20.918] [WARNING]: 477.6036-477.6262(0.0226)     :Write 0x00 => TimeOut
[17:09:20.970] <<<<<<<<<<<<<<< End update <<<<<<<<<<<<<<<
[17:09:20.970] [WARNING]: Not support fast command and try standard command.
[17:09:20.970] >>>>>>>>>>>>>> Begin update >>>>>>>>>>>>>>
[17:09:20.970] I/F: PS/2
[17:09:27.096] [WARNING]: WriteCommand 0xEA => 0xFE failed.
[17:09:27.113] [WARNING]: Retry 1: WriteCommand 0xEA => 0xFC failed.
[17:09:27.130] [WARNING]: Retry 2: WriteCommand 0xEA => 0xFE failed.
[17:09:27.147] [WARNING]: WriteCommand 0xE7 => 0xFC failed.
[17:09:27.579] [WARNING]: 484.2657-484.2882(0.0225)     :Write 0x00 => TimeOut
[17:09:27.629] <<<<<<<<<<<<<<< End update <<<<<<<<<<<<<<<
[17:09:27.629] [WARNING]: Not support warp mode and try sausage command.
[17:09:27.629] >>>>>>>>>>>>>> Begin update >>>>>>>>>>>>>>
[17:09:27.629] I/F: PS/2
[17:09:43.179] [WARNING]: ##### Get status fail #####
[17:09:43.195] [WARNING]: Retry: Flash page[3].
[17:10:29.271] [WARNING]: ##### Get status fail #####
[17:10:29.286] [WARNING]: Retry: Flash page[15].

...


The large print: please read the Community Participation Rules before posting. Include as much information as possible: model, machine type, operating system, and a descriptive subject line. Do not include personal information: serial number, telephone number, email address, etc.


The fine print: I do not work for, nor do I speak for Lenovo. Unsolicited private messages will be ignored - questions and answers belong in the forum so that others may contribute and benefit. ... GeezBlog

 

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Cyberboy
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Posts: 3
Registered: ‎12-02-2018
Location: US
Views: 1,896
Message 62 of 68

Re: X1 Carbon 6th Gen: Synaptics Touchpad Firmware Update broke Touchpad and Trackpoint

I reflashed the newest firmware of touchpad and it works well now.Thank you .

A patch was released in such a short time ,it is really a miracle.

Highlighted
hausman
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Posts: 2,719
Registered: ‎12-22-2008
Location: CA
Views: 1,868
Message 63 of 68

Re: X1 Carbon 6th Gen: Synaptics Touchpad Firmware Update broke Touchpad and Trackpoint


@hausman wrote:

@ThinkpadBoi1 wrote:

Wonders happen! Smiley Happy

But apparently not for everyone. I tried to install N23GC05W. The Windows console terminated without any messages. "PackRat ID" shows 2685418 which is an older version.

 

Then I tried to reinstall the TrackPoint firmware n23g901w. It ran for several minutes, then again ended in failure with a timeout message.

 

The TouchPad continues to work but the TrackPoint and the two button bars above the TouchPad are still dead.


Good news! I got a suggestion by PM to install the Synaptics firmware update manually. I did that, then reinstalled the TrackPoint firmware update. Both flashed without a hitch. Now my TrackPoint and TouchPad are both working fine.

 

Quoted from the PM:

 

In case 05w.exe package did not run successfully on your X1C6, kindly do re-try by following manual method:

1. Go to the path where downloaded package file has been extracted

Default Location: C:\Drivers\WIN\TouchpadFW\n23gc05w\

2. Double click to run synreflash.exe

3. Click Start button to begin reflash

4. Wait for progress bar becomes 100%.

5. After reflash completes, shutdown or reboot the system 

I followed that procedure. The manual install flashed the firmware. (The Packrat ID now reads 2812761.) I don't know why this failed previously when run using the installer N23GC05W.EXE.

 

Then I rebooted and reinstalled the TrackPoint firmware update N23G901W. Then rebooted once more.

 

Now my TrackPoint works again and my X1C6 is as good as new!

__________________________________________________
Cheers... Dorian Hausman • ca.gif English community
X1C6, E470, Y900s, [R.I.P. X1C2, T430s, TPT2, SL500, X61s, T60p, A21p, 770, 760ED... 5160, 5150... S360/30]
zoltanthegypsy
Not applicable
Posts: 7,083
Registered: ‎01-13-2008
Location: US
Views: 1,856
Message 64 of 68

Re: X1 Carbon 6th Gen: Synaptics Touchpad Firmware Update broke Touchpad and Trackpoint


@hausman wrote:
...

Good news! I got a suggestion by PM to install the Synaptics firmware update manually. I did that, then reinstalled the TrackPoint firmware update. Both flashed without a hitch. Now my TrackPoint and TouchPad are both working fine.

 

Quoted from the PM:

 

In case 05w.exe package did not run successfully on your X1C6, kindly do re-try by following manual method:

1. Go to the path where downloaded package file has been extracted

Default Location: C:\Drivers\WIN\TouchpadFW\n23gc05w\

2. Double click to run synreflash.exe

3. Click Start button to begin reflash

4. Wait for progress bar becomes 100%.

5. After reflash completes, shutdown or reboot the system 

I followed that procedure. The manual install flashed the firmware. (The Packrat ID now reads 2812761.) I don't know why this failed previously when run using the installer N23GC05W.EXE.

 

Then I rebooted and reinstalled the TrackPoint firmware update N23G901W. Then rebooted once more.

 

Now my TrackPoint works again and my X1C6 is as good as new!


Outstanding!  This also worked for my X280.  The paths and versions are a bit different but the process was the same.

 

Thanks, and thanks to your PM correspondent!

 

Z.


The large print: please read the Community Participation Rules before posting. Include as much information as possible: model, machine type, operating system, and a descriptive subject line. Do not include personal information: serial number, telephone number, email address, etc.


The fine print: I do not work for, nor do I speak for Lenovo. Unsolicited private messages will be ignored - questions and answers belong in the forum so that others may contribute and benefit. ... GeezBlog

 

  Communities:   English    Deutsch    Español    Português    Русскоязычное    Česká    Slovenská    Українська   Polski    Türkçe    Moto English

bupbechanh
Not applicable
Posts: 14
Registered: ‎12-19-2018
Location: VN
Views: 1,669
Message 65 of 68

Re: X1 Carbon 6th Gen: Synaptics Touchpad Firmware Update broke Touchpad and Trackpoint

Hopefully this will be fixed for Lenovo P52 users, too. I got same error on my P52 too.

 

I'm still wating for Lenovo teams release new version of TrackPoint Firmware Update Utility for Windows 10 (64-bit) - ThinkPad for P52 to fix this issue.

 

My post at here, but not fix my issue.

 

Lenovo Think Pad P52 with error PS/2 Mouse Not Detected

 

IBM P52 PS2 Mouse Not Detected.png

 

I'm tried reflash again, but got error and can't fishned.

 

TrackPoint Firmware Flash Update Utility 2.png

TrackPoint Firmware Flash Update Utility 3.png

 

 

hausman
Not applicable
Posts: 2,719
Registered: ‎12-22-2008
Location: CA
Views: 1,627
Message 66 of 68

Re: X1 Carbon 6th Gen: Synaptics Touchpad Firmware Update broke Touchpad and Trackpoint


 wrote:

 

Now my TrackPoint works again and my X1C6 is as good as new!

Just want to let people know that now 3 weeks after installing the firmware manually, not only does my X1C6 work as good as new, it actually works better than new. The TrackPoint hasn't drifted or gone into recalibration even once. The TrackPoint is working flawlessly.

 

Thank you Lenovo!

__________________________________________________
Cheers... Dorian Hausman • ca.gif English community
X1C6, E470, Y900s, [R.I.P. X1C2, T430s, TPT2, SL500, X61s, T60p, A21p, 770, 760ED... 5160, 5150... S360/30]
FloatingSeals
Not applicable
Posts: 2
Registered: ‎02-25-2019
Location: US
Views: 1,104
Message 67 of 68

Re: X1 Carbon 6th Gen: Synaptics Touchpad Firmware Update broke Touchpad and Trackpoint

Fixed my trackpoint that was not working and the trackpoint setting was grayed out. BIOS was enabled for trackpoint too. Thanks for these posts.
_Vladimir
Not applicable
Posts: 2
Registered: ‎04-04-2017
Location: UA
Views: 719
Message 68 of 68

Re: X1 Carbon 6th Gen: Synaptics Touchpad Firmware Update broke Touchpad and Trackpoint

How to fix it, guys?

I tryed to use MINDmanager program
and I've some issue. My touchpad scroll doesn't work properly exactly with this program. In all other programs, everything works fine, but it does not work proprly in mindjet. Look at video I recorded. All updates and fresh drivers installed.

  How it looks: https://www.dropbox.com/s/cnycz2wxm3pv4cv/IMG_9120.MOV?dl=0

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