English Community

ThinkPad NotebooksThinkPad: X Series Laptops
All Forum Topics
Options

36 Posts

07-13-2018

DE

73 Signins

578 Page Views

  • Posts: 36
  • Registered: ‎07-13-2018
  • Location: DE
  • Views: 578
  • Message 1 of 68

X1 Carbon 6th Gen: Synaptics Touchpad Firmware Update broke Touchpad and Trackpoint

2018-10-24, 23:29 PM

Lenovo Vantage recommeded me to install the following update https://pcsupport.lenovo.com/uu/en/products/LAPTOPS-AND-NETBOOKS/THINKPAD-X-SERIES-LAPTOPS/THINKPAD-X1-CARBON-6TH-GEN-TYPE-20KH-20KG/downloads/DS505032

 

The firmware update failed with the Error Code[0x69]

 

Since then I can no longer use both the trackpoint and the touchpad!

The official firmware update completly bricked my input devices.

 

Does anybody know how to fix this issue?

Solved! See the solution
Reply
Options

36 Posts

07-13-2018

DE

73 Signins

578 Page Views

  • Posts: 36
  • Registered: ‎07-13-2018
  • Location: DE
  • Views: 578
  • Message 2 of 68

Re: X1 Carbon 6th Gen: Synaptics Touchpad Firmware Update broke Touchpad and Trackpoint

2018-10-24, 23:30 PM

This seems to be an related issue: https://forums.lenovo.com/t5/ThinkPad-L-R-and-SL-series/Touchpad-not-working-after-firmware-update/td-p/3735634

Reply
Options

4 Posts

10-30-2018

DE

3 Signins

25 Page Views

  • Posts: 4
  • Registered: ‎10-30-2018
  • Location: DE
  • Views: 25
  • Message 3 of 68

Re: X1 Carbon 6th Gen: Synaptics Touchpad Firmware Update broke Touchpad and Trackpoint

2018-10-30, 14:16 PM

I had this same problem, downloading https://download.lenovo.com/pccbbs/mobiles/n23gc04w.exe and reflashing the firmware with that worked for me

Reply
Options

16 Posts

10-30-2018

SE

46 Signins

491 Page Views

  • Posts: 16
  • Registered: ‎10-30-2018
  • Location: SE
  • Views: 491
  • Message 4 of 68

Re: X1 Carbon 6th Gen: Synaptics Touchpad Firmware Update broke Touchpad and Trackpoint

2018-10-30, 18:54 PM

Hello,

I have this issue too. Downloading the file mentioned above does not help for me, I get Error Code[0x69] and Error Code[0x0] in that order after running the firmare update software. 

Did you manage to find a solution to the problem yet?

Reply
Options

36 Posts

07-13-2018

DE

73 Signins

578 Page Views

  • Posts: 36
  • Registered: ‎07-13-2018
  • Location: DE
  • Views: 578
  • Message 5 of 68

Re: X1 Carbon 6th Gen: Synaptics Touchpad Firmware Update broke Touchpad and Trackpoint

2018-10-31, 13:13 PM

Hello again!

Does anybody found a solution to recover the functionality of the touchpad and the trackpoint?

Reflashing didn't solve the problem for me!

Reply
Options

16 Posts

10-30-2018

SE

46 Signins

491 Page Views

  • Posts: 16
  • Registered: ‎10-30-2018
  • Location: SE
  • Views: 491
  • Message 6 of 68

Re: X1 Carbon 6th Gen: Synaptics Touchpad Firmware Update broke Touchpad and Trackpoint

2018-11-12, 18:53 PM

Any update on this from official support?

Both my trackpoint and touchpad are still bricked several weeks later...

Reply
Options

28 Posts

11-13-2018

JP

161 Signins

2142 Page Views

  • Posts: 28
  • Registered: ‎11-13-2018
  • Location: JP
  • Views: 2142
  • Message 7 of 68

Re: X1 Carbon 6th Gen: Synaptics Touchpad Firmware Update broke Touchpad and Trackpoint

2018-11-13, 8:58 AM

Do you know your machine series number? What is the color of system and does it support NFC?

 

From Lenovo
Reply
Options

16 Posts

10-30-2018

SE

46 Signins

491 Page Views

  • Posts: 16
  • Registered: ‎10-30-2018
  • Location: SE
  • Views: 491
  • Message 8 of 68

Re: X1 Carbon 6th Gen: Synaptics Touchpad Firmware Update broke Touchpad and Trackpoint

2018-11-13, 9:06 AM
Device Make: ThinkPad X1 Carbon 6th
Product Number: 20KH006MMX
BIOS: N23ET56W 1.31

Taken straight from Lenovo Vantage.

What do you mean with color of system?

There's a driver in my device manager called NxpNfcClientDriver filed under Proximity devices, so the answer to NFC is maybe - but I haven't used it if so.
Reply
Options

36 Posts

07-13-2018

DE

73 Signins

578 Page Views

  • Posts: 36
  • Registered: ‎07-13-2018
  • Location: DE
  • Views: 578
  • Message 9 of 68

Re: X1 Carbon 6th Gen: Synaptics Touchpad Firmware Update broke Touchpad and Trackpoint

2018-11-13, 12:47 PM

Product Number: 20KGS03900

Color: Black

NFC: Yes

 

And no working trackpoint + touchpad :(

Reply
Options

28 Posts

11-13-2018

JP

161 Signins

2142 Page Views

  • Posts: 28
  • Registered: ‎11-13-2018
  • Location: JP
  • Views: 2142
  • Message 10 of 68

Re: X1 Carbon 6th Gen: Synaptics Touchpad Firmware Update broke Touchpad and Trackpoint

2018-11-13, 13:35 PM

Could you check the clickpad Packrat ID?  I downloaded FW from website and can update the  FW successfully. My system is NFC and the clickpad Packrat ID is 2692789. 

 


1. Open "Mouse Properties" and Click "ThinkPad" tab.
2. Press "Shift" + "Alt" + "i" and open "TouchPad Driver Diagnostics Vxx.x.x.x" window.
3. Click the Tab “Device 1"
4. Check the PackRat ID

 

From Lenovo
Reply
Forum Home

Community Guidelines

Please review our Guidelines before posting.

Learn More

Check out current deals!

Go Shop
X

Save

X

Delete