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ThinkpadBoi1
Core Memory
Posts: 26
Registered: ‎07-13-2018
Location: DE
Views: 2,831
Message 1 of 67

X1 Carbon 6th Gen: Synaptics Touchpad Firmware Update broke Touchpad and Trackpoint

Lenovo Vantage recommeded me to install the following update https://pcsupport.lenovo.com/uu/en/products/LAPTOPS-AND-NETBOOKS/THINKPAD-X-SERIES-LAPTOPS/THINKPAD-...

 

The firmware update failed with the Error Code[0x69]

 

Since then I can no longer use both the trackpoint and the touchpad!

The official firmware update completly bricked my input devices.

 

Does anybody know how to fix this issue?

ThinkpadBoi1
Core Memory
Posts: 26
Registered: ‎07-13-2018
Location: DE
Views: 2,816
Message 2 of 67

Re: X1 Carbon 6th Gen: Synaptics Touchpad Firmware Update broke Touchpad and Trackpoint

ocaisa
Paper Tape
Posts: 4
Registered: ‎10-30-2018
Location: DE
Views: 2,703
Message 3 of 67

Re: X1 Carbon 6th Gen: Synaptics Touchpad Firmware Update broke Touchpad and Trackpoint

I had this same problem, downloading https://download.lenovo.com/pccbbs/mobiles/n23gc04w.exe and reflashing the firmware with that worked for me

croseng
Punch Card
Posts: 16
Registered: ‎10-30-2018
Location: SE
Views: 2,689
Message 4 of 67

Re: X1 Carbon 6th Gen: Synaptics Touchpad Firmware Update broke Touchpad and Trackpoint

Hello,

I have this issue too. Downloading the file mentioned above does not help for me, I get Error Code[0x69] and Error Code[0x0] in that order after running the firmare update software. 

Did you manage to find a solution to the problem yet?

ThinkpadBoi1
Core Memory
Posts: 26
Registered: ‎07-13-2018
Location: DE
Views: 2,662
Message 5 of 67

Re: X1 Carbon 6th Gen: Synaptics Touchpad Firmware Update broke Touchpad and Trackpoint

Hello again!

Does anybody found a solution to recover the functionality of the touchpad and the trackpoint?

Reflashing didn't solve the problem for me!

croseng
Punch Card
Posts: 16
Registered: ‎10-30-2018
Location: SE
Views: 2,521
Message 6 of 67

Re: X1 Carbon 6th Gen: Synaptics Touchpad Firmware Update broke Touchpad and Trackpoint

Any update on this from official support?

Both my trackpoint and touchpad are still bricked several weeks later...

Lenovo Employee Mai_small_cat
Lenovo Employee
Posts: 23
Registered: ‎11-13-2018
Location: JP
Views: 2,485
Message 7 of 67

Re: X1 Carbon 6th Gen: Synaptics Touchpad Firmware Update broke Touchpad and Trackpoint

Do you know your machine series number? What is the color of system and does it support NFC?

 

From Lenovo
croseng
Punch Card
Posts: 16
Registered: ‎10-30-2018
Location: SE
Views: 2,480
Message 8 of 67

Re: X1 Carbon 6th Gen: Synaptics Touchpad Firmware Update broke Touchpad and Trackpoint

Device Make: ThinkPad X1 Carbon 6th
Product Number: 20KH006MMX
BIOS: N23ET56W 1.31

Taken straight from Lenovo Vantage.

What do you mean with color of system?

There's a driver in my device manager called NxpNfcClientDriver filed under Proximity devices, so the answer to NFC is maybe - but I haven't used it if so.
ThinkpadBoi1
Core Memory
Posts: 26
Registered: ‎07-13-2018
Location: DE
Views: 2,455
Message 9 of 67

Re: X1 Carbon 6th Gen: Synaptics Touchpad Firmware Update broke Touchpad and Trackpoint

Product Number: 20KGS03900

Color: Black

NFC: Yes

 

And no working trackpoint + touchpad Smiley Sad

Lenovo Employee Mai_small_cat
Lenovo Employee
Posts: 23
Registered: ‎11-13-2018
Location: JP
Views: 2,419
Message 10 of 67

Re: X1 Carbon 6th Gen: Synaptics Touchpad Firmware Update broke Touchpad and Trackpoint

Could you check the clickpad Packrat ID?  I downloaded FW from website and can update the  FW successfully. My system is NFC and the clickpad Packrat ID is 2692789. 

 


1. Open "Mouse Properties" and Click "ThinkPad" tab.
2. Press "Shift" + "Alt" + "i" and open "TouchPad Driver Diagnostics Vxx.x.x.x" window.
3. Click the Tab “Device 1"
4. Check the PackRat ID

 

Packrat ID.png

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