10-24-2018 04:29 PM
Lenovo Vantage recommeded me to install the following update https://pcsupport.lenovo.com/uu/en/products/LAPTOPS-AND-NETBOOKS/THINKPAD-X-SERIES-LAPTOPS/THINKPAD-...
The firmware update failed with the Error Code[0x69]
Since then I can no longer use both the trackpoint and the touchpad!
The official firmware update completly bricked my input devices.
Does anybody know how to fix this issue?
Solved! Go to Solution.
10-24-2018 04:30 PM - edited 10-24-2018 04:30 PM
This seems to be an related issue: https://forums.lenovo.com/t5/ThinkPad-L-R-and-SL-series/Touchpad-not-working-after-firmware-update/t...
10-30-2018 07:16 AM
I had this same problem, downloading https://download.lenovo.com/pccbbs/mobiles/n23gc04w.exe and reflashing the firmware with that worked for me
10-30-2018 11:54 AM
I have this issue too. Downloading the file mentioned above does not help for me, I get Error Code[0x69] and Error Code[0x0] in that order after running the firmare update software.
Did you manage to find a solution to the problem yet?
10-31-2018 06:13 AM
Does anybody found a solution to recover the functionality of the touchpad and the trackpoint?
Reflashing didn't solve the problem for me!
11-13-2018 01:06 AM
11-13-2018 05:35 AM
Could you check the clickpad Packrat ID? I downloaded FW from website and can update the FW successfully. My system is NFC and the clickpad Packrat ID is 2692789.
1. Open "Mouse Properties" and Click "ThinkPad" tab.
2. Press "Shift" + "Alt" + "i" and open "TouchPad Driver Diagnostics Vxx.x.x.x" window.
3. Click the Tab “Device 1"
4. Check the PackRat ID