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4 Posts

10-30-2018

DE

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Re: X1 Carbon 6th Gen: Synaptics Touchpad Firmware Update broke Touchpad and Trackpoint

2018-11-15, 14:42 PM
Does this driver install? https://pcsupport.lenovo.com/es/en/products/LAPTOPS-AND-NETBOOKS/THINKPAD-X-SERIES-LAPTOPS/THINKPAD-X1-CARBON-6TH-GEN-TYPE-20KH-20KG/downloads/DS502229

I'm not an expert though, just trying to be helpful, if you feel you know more than me then you probably do ;)
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16 Posts

10-30-2018

SE

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Re: X1 Carbon 6th Gen: Synaptics Touchpad Firmware Update broke Touchpad and Trackpoint

2018-11-15, 14:47 PM
It installs and prompts a system restart, but nothing changes before or after restart unfortunately. Not sure if that's a good sign?

And your help is greatly appreciated, expert or not!

I've been in touch with the Lenovo support here in Sweden and they have escalated it to second line (in Bulgaria), but I'm really hoping to not have to send my computer away for who knows how long.
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4 Posts

10-30-2018

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Re: X1 Carbon 6th Gen: Synaptics Touchpad Firmware Update broke Touchpad and Trackpoint

2018-11-15, 14:54 PM
Well, you've got the driver so now try reflashing with https://pcsupport.lenovo.com/es/en/products/LAPTOPS-AND-NETBOOKS/THINKPAD-X-SERIES-LAPTOPS/THINKPAD-X1-CARBON-6TH-GEN-TYPE-20KH-20KG/downloads/DS505032 (and maybe https://pcsupport.lenovo.com/es/en/products/LAPTOPS-AND-NETBOOKS/THINKPAD-X-SERIES-LAPTOPS/THINKPAD-X1-CARBON-6TH-GEN-TYPE-20KH-20KG/downloads/DS505654 ?)
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16 Posts

10-30-2018

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Re: X1 Carbon 6th Gen: Synaptics Touchpad Firmware Update broke Touchpad and Trackpoint

2018-11-15, 15:02 PM

Yep, those are the one I mentioned previously, and ThinkPadBoi has mentioned them earlier too I believe. 

Does not work.

I get this log message from running the TrackPointDetect executable:

20 warnings
2 errors
****************************************
TouchPad-Flash Utility 
2018-11-15 15:57:56
Command Line: "C:\DRIVERS\WIN\Elantech_TrackPointFW\TrackPointDetect.exe" 
OS: 64-bit
[WARNING]: WriteCommand 0xF5 => 0xFE failed.
[WARNING]: Retry 1: WriteCommand 0xF5 => 0xFE failed.
[WARNING]: Retry 2: WriteCommand 0xF5 => 0xFE failed.
[WARNING]: WriteCommand 0xE8 => 0xFE failed.
[WARNING]: Retry 1: WriteCommand 0xE8 => 0xFE failed.
[WARNING]: Retry 2: WriteCommand 0xE8 => 0xFE failed.
[WARNING]: WriteCommand 0xF5 => 0xFE failed.
[WARNING]: Retry 1: WriteCommand 0xF5 => 0xFE failed.
[WARNING]: Retry 2: WriteCommand 0xF5 => 0xFE failed.
[WARNING]: WriteCommand 0xE7 => 0xFE failed.
[WARNING]: Retry 1: WriteCommand 0xE7 => 0xFE failed.
[WARNING]: Retry 2: WriteCommand 0xE7 => 0xFE failed.
[WARNING]: Synaptics Reset fail
[WARNING]: WriteCommand 0xE7 => 0xFE failed.
[WARNING]: Retry 1: WriteCommand 0xE7 => 0xFE failed.
[WARNING]: Retry 2: WriteCommand 0xE7 => 0xFE failed.
[WARNING]: Reset fail
[WARNING]: WriteCommand 0xF4 => 0xFE failed.
[WARNING]: Retry 1: WriteCommand 0xF4 => 0xFE failed.
[WARNING]: Retry 2: WriteCommand 0xF4 => 0xFE failed.
[ERROR]: Fail to leave TransparentMode.
[ERROR]: Fail to enter Transparent Mode.

This error is also mentioned here:

https://forums.lenovo.com/t5/ThinkPad-X-Series-Laptops/Carbon-x1-5th-gen-Both-Touchpad-and-Trackpoint-not-working/td-p/3792163

Still unsolved afaics.

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6 Posts

11-14-2018

JP

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Re: X1 Carbon 6th Gen: Synaptics Touchpad Firmware Update broke Touchpad and Trackpoint

2018-11-16, 5:11 AM
Found Synaptics reflash executable log is hidden in C:\Programdata\Synaptics\SynReflash\SynrReflash.txt

Better to show the log contents too. It might get a hint to Lenovo why error "0x69" always occurring on your touchpad
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16 Posts

10-30-2018

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Re: X1 Carbon 6th Gen: Synaptics Touchpad Firmware Update broke Touchpad and Trackpoint

2018-11-16, 12:30 PM
https://pastebin.com/US45DRac Here's a link to a paste of the log.
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14 Posts

11-17-2018

DE

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Re: X1 Carbon 6th Gen: Synaptics Touchpad Firmware Update broke Touchpad and Trackpoint

2018-11-17, 1:15 AM

Hello everybody,

 

i have a pretty new Lenovo P52 as company-computer. On 15th November i installed the recommended Trackpoint Firmware Update v.1.0.0.4 via Lenovo Vantage.

 

Now my Trackpoint and Touchpad is not working anymore and when the notebook is booting i get a loud peep-sound. Tried to reinstall the Update by downloading the file separatly from lenovo-support-page. It is not working. I also get the message "Error | Fail to enter Transoarent mode."

 

Maybe i should open a topic in the P-subforum but the problem described here sums it up pretty good.

 

This is from my device-manager:

 

I am on a business-trip with the device so it would be good if i could fix this asap.

 

Thank you for help.

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3 Posts

11-17-2018

CH

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Re: X1 Carbon 6th Gen: Synaptics Touchpad Firmware Update broke Touchpad and Trackpoint

2018-11-17, 17:22 PM

I have the same problem on new P52. the update failed and now the touchpad and trackpoint do not work anymore. tried to reinstall by the downloadet file but it sais fail to enter transparent mode. at start the system sais PS/2 mouse not detected. really a pain this update...

 

Is it possibile to find the previous Firmware on Lenovo Page? Only the latest does show up.

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3399 Posts

12-22-2008

CA

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Re: X1 Carbon 6th Gen: Synaptics Touchpad Firmware Update broke Touchpad and Trackpoint

2018-11-17, 20:32 PM

I have the same problem with an X1C6. The 06Nov17 v1.0.0.3 TrackPoint firmware update failed and now the TrackPoint no longer works. I also installed  the Synaptic driver updates mentioned above, however, that doesn't make any difference.

 

One more data point that may provide a clue about what's happening. I have a ThinkPad Compact USB Keyboard with TrackPoint connected to the X1C6. The TrackPoint on that continues to work as before. I presume that's because the firmware update doesn't apply to this device.


Using Search to find your answers in Lenovo and Moto Community
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36 Posts

07-13-2018

DE

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Re: X1 Carbon 6th Gen: Synaptics Touchpad Firmware Update broke Touchpad and Trackpoint

2018-11-20, 7:41 AM

I am try for almost 1 month to get my laptop repaired with Lenovo. I am on hold, because the replacement parts are not available.

 

I will try to return my X1 back to Lenovo.

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