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03-03-2019

FI

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X1 Carbon 6th Gen's right USB port not working at all

2019-03-03, 3:51 AM

I bought this X1 Carbon 6th gen a couple weeks ago, I never used the USB ports.

Today I found the USB port on the right side is totally not responding. I have tried USB stick, my phones, none of those gave any feedback when plugged in.

 

The left USB is working perfectly.

 

I suspected it was the driver, but after uninstalled and installed, no luck.

 

I even installed Ubuntu, same results. So it is not the driver.

 

I also tried the emergency reset button.

 

I used Lenovo Vantage to test hardware, no errors found.

 

Any advice/suggestions? What else can I try?

 

Thanks!

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7356 Posts

09-04-2014

SK

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Re: X1 Carbon 6th Gen's right USB port not working at all

2019-03-04, 15:30 PM

Hello and welcome to the Community,

 

It looks to me that you have done all the diagnosis necessary and need to avail yourself of your warranty. If you haven't already opened a case with support I'd like to suggest you do so.

Phone Support: +358 97 47 90 251 Option #3 for ThinkPad.

 

Andy

 

English Community Administrator
Lenovo eServices

Please remember to come back and mark the post that you feel solved your question as the solution, it earns the member + points 
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2 Posts

03-03-2019

FI

9 Signins

56 Page Views

  • Posts: 2
  • Registered: ‎03-03-2019
  • Location: FI
  • Views: 56
  • Message 3 of 3

Re: X1 Carbon 6th Gen's right USB port not working at all

2019-03-05, 16:06 PM

Thanks!

 

Lenovo sent a technician to change to USB module and now it works.

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