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x1c6th
Paper Tape
Posts: 2
Registered: ‎03-02-2019
Location: FI
Views: 1,603
Message 1 of 3

X1 Carbon 6th Gen's right USB port not working at all

I bought this X1 Carbon 6th gen a couple weeks ago, I never used the USB ports.

Today I found the USB port on the right side is totally not responding. I have tried USB stick, my phones, none of those gave any feedback when plugged in.

 

The left USB is working perfectly.

 

I suspected it was the driver, but after uninstalled and installed, no luck.

 

I even installed Ubuntu, same results. So it is not the driver.

 

I also tried the emergency reset button.

 

I used Lenovo Vantage to test hardware, no errors found.

 

Any advice/suggestions? What else can I try?

 

Thanks!

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Administrator
Administrator
Posts: 7,521
Registered: ‎09-03-2014
Location: SK
Views: 1,531
Message 2 of 3

Re: X1 Carbon 6th Gen's right USB port not working at all

Hello and welcome to the Community,

 

It looks to me that you have done all the diagnosis necessary and need to avail yourself of your warranty. If you haven't already opened a case with support I'd like to suggest you do so.

Phone Support: +358 97 47 90 251 Option #3 for ThinkPad.

 

Andy

 

English Community Leader
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x1c6th
Paper Tape
Posts: 2
Registered: ‎03-02-2019
Location: FI
Views: 1,508
Message 3 of 3

Re: X1 Carbon 6th Gen's right USB port not working at all

Thanks!

 

Lenovo sent a technician to change to USB module and now it works.

And we're back...

Move delayed but still coming

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