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2 Posts

05-14-2019

Czech Republic

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  • Message 11 of 16

Re: X1 Carbon 6th Gen touchpad freezes

2019-07-09, 15:45 PM

Hello, I have exactly same issue. Touchpad freezes, but trackpoint works. Only restart solve the issue.

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12 Posts

03-11-2019

United States of America

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  • Message 12 of 16

Re: X1 Carbon 6th Gen touchpad freezes

2019-07-09, 16:55 PM

Interesting, I just turned off automatic updates and it stopped happening (not the ideal solution)

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3 Posts

07-18-2019

Canada

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  • Message 13 of 16

Re: X1 Carbon 6th Gen touchpad freezes

2019-07-18, 4:23 AM

Hey guys,

 

I own Lenovo X1 Carbon Gen 6th with latest specs(except my screen is not HDR but a matte one). The laptop is approximately 4.5 months old and I have 3 years warranty on it.

 

I noticed exactly the same "behaviour" around my touchpad which is described in this topic.

 

With no explanation or reason, I have been seeing(already 5-6 times) when my touchpad simply freezes and the cursor stop moving completely. However, usually red button(pointer) along with keyboard work just fine.

 

The only thing which always helped me to solve this issue is just rebooting the laptop. 

 

All my drivers are up to date via Lenovo Vantage app as well as the latest precision windows 10 drivers installed.

 

Any ideas what could cause this occasional touchpad freeze? Should I contact Lenovo warranty support or this is 100% related to a software issue, not the hardware? 

 

Btw, I have done hardware scan test via Lenovo Vantage and no issues noticed at all.

 

Thank you!

 

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36 Posts

07-13-2018

Germany

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  • Message 14 of 16

Re: X1 Carbon 6th Gen touchpad freezes

2019-11-18, 8:01 AM
I am having the same problem. Did you ever find a solution to this problem?
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12 Posts

03-11-2019

United States of America

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  • Posts: 12
  • Registered: ‎03-11-2019
  • Location: United States of America
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  • Message 15 of 16

Re: X1 Carbon 6th Gen touchpad freezes

2019-11-18, 12:24 PM

Turned off all updates

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36 Posts

07-13-2018

Germany

73 Signins

578 Page Views

  • Posts: 36
  • Registered: ‎07-13-2018
  • Location: Germany
  • Views: 578
  • Message 16 of 16

Re: X1 Carbon 6th Gen touchpad freezes

2019-11-18, 12:26 PM
:O

But fits Lenovo's current PR https://twitter.com/zackwhittaker/status/1196122137674862592
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