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10-25-2018

US

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X1 Carbon 6th gen screen distorted not fitted edge to edge

2018-10-25, 21:29 PM

I bought the brand new x1 carbon 6th gen about 1 month ago, 2 weeks ago I found the screen got a dead pixel on it and I asked for the service, they sent me a box and I returned it for the repair, when I got it back I was happy they replaced a new screen for me and the dead pixel is gone. However, when I start using it I found another problem, the screen is not fitted edge to edge, kind of like distorted, details show in pictures below:

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Then I have to call the customers service again for the help, they ask me to send it back to them again. It took about one week till today I get it back, however this gaps are still exist. 

 

Should I call them again? Is there any ways that I can do a walk in to talk to the specialist face to face to point out the issues? Because I don't think they understand from my description.

Please help.

Thanks a lot.

 

 

 

 

 

 

 

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2039 Posts

07-22-2010

US

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  • Posts: 2039
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Re: X1 Carbon 6th gen screen distorted not fitted edge to edge

2018-10-26, 4:25 AM

Maybe try a authorized local service provider.  Another option would be to upgrade to onsite service?

 

http://lenovo.force.com/bplocator?linkTrack=Mast:SubNav:Support:Warranty%20and%20Repair:Repair%20and%20Service|Find%20a%20Service%20Provider

 


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T14, T490, TP 25 Retro, X1 Yoga 3rd Gen, W510 850 EVO, A30p
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