English Community

ThinkPad NotebooksThinkPad: X Series Laptops
All Forum Topics

2 Posts



6 Signins

16 Page Views

  • Posts: 2
  • Registered: ‎10-25-2018
  • Location: US
  • Views: 16
  • Message 1 of 2

X1 Carbon 6th gen screen distorted not fitted edge to edge

2018-10-25, 21:29 PM

I bought the brand new x1 carbon 6th gen about 1 month ago, 2 weeks ago I found the screen got a dead pixel on it and I asked for the service, they sent me a box and I returned it for the repair, when I got it back I was happy they replaced a new screen for me and the dead pixel is gone. However, when I start using it I found another problem, the screen is not fitted edge to edge, kind of like distorted, details show in pictures below:




















Then I have to call the customers service again for the help, they ask me to send it back to them again. It took about one week till today I get it back, however this gaps are still exist. 


Should I call them again? Is there any ways that I can do a walk in to talk to the specialist face to face to point out the issues? Because I don't think they understand from my description.

Please help.

Thanks a lot.









2039 Posts



9948 Signins

167322 Page Views

  • Posts: 2039
  • Registered: ‎07-22-2010
  • Location: US
  • Views: 167322
  • Message 2 of 2

Re: X1 Carbon 6th gen screen distorted not fitted edge to edge

2018-10-26, 4:25 AM

Maybe try a authorized local service provider.  Another option would be to upgrade to onsite service?




 If a post answers your question, please mark it as an”Accepted Solution“!
 If a post helps you, please click the star to give it a "Kudo"!

 I do not work for, nor do I speak for Lenovo. I will not respond to unsolicited private messages. Questions belong in the forum so it may   help other forum members as well.
T14, T490, TP 25 Retro, X1 Yoga 3rd Gen, W510 850 EVO, A30p
 Retired 385D, A20p, A21p

Using Browser Search to find your answers in Lenovo and Moto Community

Forum Home

Community Guidelines

Please review our Guidelines before posting.

Learn More

Check out current deals!

Go Shop