cancel
Showing results for 
Search instead for 
Did you mean: 
Reply
greg_zielinski
Fanfold Paper
Posts: 7
Registered: ‎04-21-2016
Location: US
Views: 748
Message 1 of 6

X1 Carbon 6th keyboard and wifi stop working

Windows 10 Enterprise version 1709

We deployed the machine using SCCM and a WIN10 .WIM for 1709.

The machine boots up and works ok but I noticed after 2-30 minutes the Wifi is disabled and the keyboard stops working (they always quit working together).

 

So then I figured I'd run Lenovo System Update.

I downloaded and installed all the critical, optional, and recommended updates (about 4 drivers).

 

After restart (and hard reset with button on the bottom of the chassis) this issue still persists.  I'll be typing and then it stops working, at the same time wifi gets disabled. When I click on the Wifi icon (marked Turned OFF by the OS) nothing happens.  I can toggle airplane mode on and off by wifi will no longer toggl.  I have to restart the machine.

 

The touchpoint, touchpad, and USB connect mouse continue to work during this time.

greg_zielinski
Fanfold Paper
Posts: 7
Registered: ‎04-21-2016
Location: US
Views: 737
Message 2 of 6

Re: X1 Carbon 6th keyboard and wifi stop working

For whatever reason, it appears this machine will run longer successfully on battery.  When it is plugged in the error comes sooner.  Sometimes the error is there after reboot (either returns very fast or never went away, not sure).

 

greg_zielinski
Fanfold Paper
Posts: 7
Registered: ‎04-21-2016
Location: US
Views: 659
Message 3 of 6

Re: X1 Carbon 6th keyboard and wifi stop working

After a factory restore from USB the issue has come up again.  Hardware service has been scheduled.

I'll let folks know what they did.

 

greg_zielinski
Fanfold Paper
Posts: 7
Registered: ‎04-21-2016
Location: US
Views: 597
Message 4 of 6

Re: X1 Carbon 6th keyboard and wifi stop working

Not a good sign.  Over 4 weeks and still not repaired.  Not sure if it is a lack of parts or too many failing in the field.

 

 

ken_ho
What's DOS?
Posts: 1
Registered: ‎03-08-2019
Location: TW
Views: 451
Message 5 of 6

Re: X1 Carbon 6th keyboard and wifi stop working

is the problem solved?  

 

I get the same problem  "keyboard and wifi stop working"

profkittyface
What's DOS?
Posts: 1
Registered: ‎04-29-2019
Location: US
Views: 333
Message 6 of 6

Re: X1 Carbon 6th keyboard and wifi stop working

Any updates on this topic? Affects Windows and Ubuntu, might be a keyboard firmware issue.

Check out current deals!


Shop current deals

Top Kudoed Authors