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v4le
Fanfold Paper
Posts: 4
Registered: ‎10-08-2019
Location: GB
Views: 461
Message 1 of 4

X1 Carbon 7th Gen (20QD) Touchpad not working, UltraNav Tab not showing in Mouse Options

On my X1 Carbon 7th Gen - (Type 20QD) the touchpad is not working. 

  • track point is working fine so are the ultra nav buttons
  • touchpad is completely unresponsive
  • there is not ultranav or synaptics tab in my addtional mouse options (mouse properties) in settings
  • I have touchpad settings in windows settings. I tried setting sensitity to max. Didn't change anything. That's the only option apart from the link for additional settings which is missing the tab. 
  • I can't roll back drivers -> option is greyed out on HID-compliant mouse (I assume thats the touchpad in device manager)
  • there doesn't seem to be a synaptic driver installed
  • on the lenovo X17 support page is no synaptic driver to download only a firmware update. Which, when I try to execute, tells me that there needs to be a synpatic driver installed in order to upgrade the firmware. 
  • I tried pressing FN+F8 and all other F keys...
  • I also can't see a function key that enables or disables the touchpad. Is there one? 
  • In BIOS both trackpoint and touchpad are turned on

Thankful for any advice... 

Community SeniorMod
Community SeniorMod
Posts: 7,503
Registered: ‎01-13-2008
Location: US
Views: 442
Message 2 of 4

Re: X1 Carbon 7th Gen (20QD) Touchpad not working, UltraNav Tab not showing in Mouse Options

Hello and welcome,

 

I can't address your primary problem, but the UltraNav tab is missing because Microsoft has takeon over that function.  These machines use a "precision touchpad" driver.  You can confirm thusly:  https://support.lenovo.com/us/en/videos/vid500008

 

I don't think those instructions will help otherwise, but maybe...

 

Z.

 

 


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v4le
Fanfold Paper
Posts: 4
Registered: ‎10-08-2019
Location: GB
Views: 407
Message 3 of 4

Re: X1 Carbon 7th Gen (20QD) Touchpad not working, UltraNav Tab not showing in Mouse Options

Thanks

 

 

 

 

 

v4le
Fanfold Paper
Posts: 4
Registered: ‎10-08-2019
Location: GB
Views: 287
Message 4 of 4

Re: X1 Carbon 7th Gen (20QD) Touchpad not working, UltraNav Tab not showing in Mouse Options

this was solved after reinstalling the Windows 10. The track pad came on by itself. 

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