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3 Posts

04-24-2008

Hungary

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X1 Carbon 7th Gen Touchpad lags / hangs for a moment when using trackpoint/touchpad buttons

2020-01-21, 17:01 PM

Hello,

I have an issue whith my new X1 Carbon (G7), that my touchpad does not react immediately when I click with the phisical touchpad buttons (ie. the buttons above the touchpad). It is noticable when trying to drag&drop an item, or when trying to use the scrollbar similarly (clicking and dragging). It works well when I use the lower area of the touchpad to "click".

 

For example: I select a file in File Explorer with a click and immediately move my fingers on the touchpad to drag it somewhere else, but it only starts to move after a short moment. It feels like the touchpad does not want to react, but then it suddenly starts to work...

 

I thought of driver update, but Synaptics driver is not available. Maybe it's an issue with the Microsoft drivers?

Does anyone else have a similar issue?

 

Thanks

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1815 Posts

08-02-2018

US

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Re: X1 Carbon 7th Gen Touchpad lags / hangs for a moment when using trackpoint/touchpad buttons

2020-02-04, 14:46 PM

Hi bardil! The newer computers usually came with precision touchpad from Microsoft.
To check it, follow the steps here: https://support.lenovo.com/us/en/solutions/ht506066. If its a precision touchpad, you can follow the steps on this video: https://support.lenovo.com/us/en/videos/vid500008 in changing the settings.
Check for pending Windows update. Go to Start button --> Settings --> Update & Security --> Windows Update.

 

If the issue still persists, run the hardware scan from the Vantage app to check for possible hardware failure.


Let us know if it works for you.

 

Regards,



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3 Posts

03-15-2020

US

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Re:X1 Carbon 7th Gen Touchpad lags / hangs for a moment when using trackpoint/touchpad buttons

2020-03-15, 6:15 AM

I have exactly the same issue. I just got my X1c gen 7, did all the Windows 10 (Pro) updates and Lenovo Vantage updates.

I suspect this is a software/driver issue and I've tried to find a solution with no success.

This is NOT a minor issue, it is a constant annoyance, I'm unnecessarily hindered all the time while trying to do simple mouse movement & clicking.

Lenovo needs to figure this out, it is an unacceptable flaw.

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1 Posts

07-30-2020

US

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Re:X1 Carbon 7th Gen Touchpad lags / hangs for a moment when using trackpoint/touchpad buttons

2020-07-31, 12:32 PM

Created an account just to say I am having this issue on a brand new Yoga X1 G5

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