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4 Posts

12-15-2019

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  • Message 11 of 46

Re: X1 Carbon 7th Gen: Won't wake up from sleep

2019-12-16, 3:18 AM

BIOS updated.  I will advise if the issue continues or if this resolves.  

 

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4 Posts

12-15-2019

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  • Message 12 of 46

Re: X1 Carbon 7th Gen: Won't wake up from sleep

2019-12-16, 3:25 AM

10 minutes later.... the BIOS update you suggested did not fix the issue.  Please have your collegues in warranty follow up on case 409NDMJ.  This has been out there for over a week with ZERO contact from Lenovo warranty.  When I called and inquired, I was told they did not have record and I needed to resubmit.  However when I go to the "managed technical support access" portal it is clearly showing that the case is active.  Again, please have someone follow up on this.  The lack of support is beyond frustrating for a 4 week old machine.  

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7 Posts

10-29-2019

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  • Message 13 of 46

Re: X1 Carbon 7th Gen: Won't wake up from sleep

2019-12-16, 3:35 AM
Updated the other day and didn't work. Including drivers and screen using device manager. Logs showing a lot of error cause I had to forcefully shut it down.
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142 Posts

05-22-2019

CN

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  • Message 14 of 46

Re: X1 Carbon 7th Gen: Won't wake up from sleep

2019-12-16, 7:59 AM

Thanks terence8,

After reproduce issue , could you wake up system by press power button ? 

 

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7 Posts

10-29-2019

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  • Message 15 of 46

Re: X1 Carbon 7th Gen: Won't wake up from sleep

2019-12-16, 12:07 PM
No, I have to hold it for 15 seconds until the system shuts down before pressing it again to boot up the system.
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142 Posts

05-22-2019

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  • Message 16 of 46

Re: X1 Carbon 7th Gen: Won't wake up from sleep

2019-12-17, 1:13 AM

DHerl, terence8

Thanks ,I have submit a bugs to owner for tracking this issue . Any update lets you know!

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1 Posts

12-18-2019

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  • Message 17 of 46

Re: X1 Carbon 7th Gen: Won't wake up from sleep

2019-12-18, 4:52 AM

Hello,

 

I have same issue here. My X1 carbon Gen 7 won't wake up from sleep. Even I couldn't force to shut it down. It shuts down until battery dead. Any help from here? 

 

 

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2 Posts

12-19-2019

TH

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  • Message 18 of 46

Re: X1 Carbon 7th Gen: Won't wake up from sleep

2019-12-19, 5:34 AM

Im having the same issue as well. I took to the service once and they could not find the problem so that gave the laptop back and told me to video it as it happened again. 

 

Fortunatly it did happen again, I will have to go back to the service again. 

 

This is very frustrating as for the price for this computer is suppose to be tough and not fail on me. I am considering to sell this one off soon. 

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4 Posts

12-15-2019

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  • Message 19 of 46

Re: X1 Carbon 7th Gen: Won't wake up from sleep

2019-12-19, 5:50 AM

I contacted Lenovo customer service (for the third time) on this issue.  Even though I had a case number and it apears in my MTSA account portal, they calimed they had no record of it.  Opened a new case (after waiting hours on hold).  Best they will do is send a box to send computer back.  No replacement or loander offered.  Lenovo service is frankly the worst I have dealt with in along time.   This is obvioulsy at this point a well known issue yet they choose to mostly ignore it.  Even the tech support person on this thread has seemingly said "well I passed this along as an issue, have a nice day with your $2k paper weight we sold you".  My company certainly won't be buying Lenovo any longer.  

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142 Posts

05-22-2019

CN

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  • Message 20 of 46

Re: X1 Carbon 7th Gen: Won't wake up from sleep

2019-12-19, 6:25 AM

All,

sorry trouble to you .

Will be release a new driver to fix this issue later (current confirm with Intel).

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