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11-27-2019

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  • Message 21 of 46

Re: X1 Carbon 7th Gen: Won't wake up from sleep

2019-12-24, 14:36 PM

I'm also experiencing the same issue with my Lenovo x1 carbon

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3 Posts

08-30-2018

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  • Message 22 of 46

Re: X1 Carbon 7th Gen: Won't wake up from sleep

2019-12-30, 9:58 AM

I have the same issue on my Thinkpad X1 Carbon 5th Gen. I've had this problem for at least 2 months now that I have noticed.

 

The laptop will operate normally, however if I leave it for longer than 10-15 mins and come back, it will be in a suspended power / sleep state, even though sleep is set to 3 hours. Hybrid sleep and hibernate are turned off. I believe that it is related to the graphics driver.

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141 Posts

05-22-2019

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  • Message 23 of 46

Re:X1 Carbon 7th Gen: Won't wake up from sleep

2020-01-16, 6:36 AM

Hello all,

Please update you BIOS to latest N2HET43 . This issue has been fix in this release . 

 - Fixed an issue where computer fails in power state transition from modern   standby to hibernation.

 

URL:https://pcsupport.lenovo.com/us/en/products/laptops-and-netbooks/thinkpad-x-series-laptops/thinkpad-x1-carbon-7th-gen-type-20qd-20qe/downloads/driver-list/component?name=BIOS%2FUEFI

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6 Posts

10-29-2019

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  • Message 24 of 46

Re:X1 Carbon 7th Gen: Won't wake up from sleep

2020-01-16, 8:00 AM

Just updated the BIOS and the laptop still doesn't wake up from sleep. On the other hand, hibernation works since the system is being turned off and on again.

 

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141 Posts

05-22-2019

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  • Message 25 of 46

Re: X1 Carbon 7th Gen: Won't wake up from sleep

2020-01-17, 1:30 AM

Hello all,

Please update BIOS to latest N2HET43W .The issue has been fix in this release .

URL: https://pcsupport.lenovo.com/jp/en/products/laptops-and-netbooks/thinkpad-x-series-laptops/thinkpad-x1-carbon-7th-gen-type-20qd-20qe/downloads/DS540232

Please download that n2huj18w.exe to update BIOS &EC . Thanks!

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01-30-2020

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  • Message 26 of 46

Lenovo X1 Carbon 7th Gen won't wake up from sleep \

2020-01-30, 11:45 AM

I have a user with an X1 Carbon 7th Gen,  Every time the laptop sleeps for longer time it does not wake up. sometimes the screen goes black after a while and does not want to wake up. Keyboard lights (FnLk) and the powerbutton light are present, but the pc does not come alive. A hard reset is the only resolution.

 

I would greatly appreciate hearing if others may be having this problem and more importantly, if they found a solution.  Thank you!

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1815 Posts

08-02-2018

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  • Message 27 of 46

Re: Lenovo X1 Carbon 7th Gen won't wake up from sleep \

2020-01-30, 13:30 PM

Hi rodellagumbay!

 

Welcome to our forums community.

 

Try updating the display driver from this link: https://pcsupport.lenovo.com/ph/en/products/laptops-and-netbooks/thinkpad-x-series-laptops/thinkpad-x1-carbon-7th-gen-type-20qd-20qe/downloads/driver-list/component?name=Display%20and%20Video%20Graphics. And also, update the BIOS. You also have an option to install all the update at once by running the update from the Vantage app. Install all detected updates.



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1 Posts

02-01-2020

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  • Message 28 of 46

Re: Lenovo X1 Carbon 7th Gen won't wake up from sleep \

2020-02-01, 16:21 PM

Yes, this seems to be a very common issue but unfortunately no solutions from Lenovo yet. I thought they fixed the problem a few weeks ago with software updates, however, I’m still experiencing similar problems:

 

https://forums.lenovo.com/t5/ThinkPad-X-Series-Laptops/Lenovo-ThinkPad-X1-Carbon-7th-Gen-Screen-Shuts-Off-Crashes-Goes/m-p/4637340

 

Fortunately it appears to be a software problem and not hardware, but again, no solutions to date.

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1 Posts

02-01-2020

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  • Message 29 of 46

Re: X1 Carbon 7th Gen: Won't wake up from sleep

2020-02-01, 16:39 PM

I was experiencing the same issue and  thought this update fixed the problem, but it’s still happening, only now it’s while in use:

 

https://forums.lenovo.com/t5/ThinkPad-X-Series-Laptops/Lenovo-ThinkPad-X1-Carbon-7th-Gen-Screen-Shuts-Off-Crashes-Goes/m-p/4637340

 

Please let me know if there are any further updates/solutions on this! Thank you.

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Re: X1 Carbon 7th Gen: Won't wake up from sleep

2020-02-03, 22:47 PM

Did you find a solution? I have the exact same problem.

 

Also is it a problem with the battery? Should I get the laptop replaced?

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