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X1 Carbon 7th Generation G7 - Trackpad Lags / Delays

2019-11-22, 17:34 PM

Whenever I touch the touchpad, there is a small delay before the trackpad starts working. This is the exact same problem encountered on the 6th generation of X1 carbon, as noted here:

 

https://forums.lenovo.com/t5/ThinkPad-X-Series-Laptops/X1-Carbon-G6-Trackpad-Lags-Delays/td-p/4041628

 

They noted it was due to an over agressive optimization by Intel Display Driver, and the solution was to right click on the desktop, go to Intel Graphics Settings" -> "Power" -> Disable all four options (Power Saving, Refresh Rate Switching ect).

 

However, on the 7th generation of X1 carbon, I don't have an option to go to the Intel Graphics Setting via right click. Does anyone know how to solve this? Thanks in advance, this has been driving me crazy

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Re: X1 Carbon 7th Generation G7 - Trackpad Lags / Delays

2019-11-22, 20:33 PM

Hi LenovoLenovo2,

 

The Intel Graphics Command Center app has replaced the Intel Graphics Control panel and there is now no Graphics Properties pick. Start the Intel Graphics Command Center app and change the settings there.

 

Hope this helps!

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Re: X1 Carbon 7th Generation G7 - Trackpad Lags / Delays

2019-11-22, 20:49 PM


Hi there! Welcome to our forums community. Sorry for the experience. If the provided steps fails, you can try running the update from the Vantage app and install all available updates. Restart the computer and check if the issue persist.

If yes, could you provide to us the Windows 10 built version running on your computer and the BIOS version. And also, could you provide to a screenshot of the touchpad driver details?



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Re: X1 Carbon 7th Generation G7 - Trackpad Lags / Delays

2019-11-23, 15:48 PM

Thanks for the quick reply. I have all updates from Lenovo as well as Windows.

 

My Windows Build is Version 1903, OS Build 18362.476

BIOS Version: LENOVO N2HET40W (1.23), 10/17/2019

 

Attached is a picture of the HID-compliant touch pad driver. There's no additional updates for it.

 

It's a great laptop overall, the only issue is the touchpad. Thinking about returning it if this issue can't be fixed, since the touchpad is such an important part of the laptop.

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Re: X1 Carbon 7th Generation G7 - Trackpad Lags / Delays

2019-11-25, 23:23 PM

This issue has been reported a few times now specific to the 2019 X1 Carbon 7th generation...

 

https://forums.lenovo.com/t5/ThinkPad-X-Series-Laptops/X1-Carbon-7th-Gen-Touchpad-Sensitivity/td-p/4517246

 

https://forums.lenovo.com/t5/ThinkPad-X-Series-Laptops/X1-Carbon-7th-Generation-Touchpad/td-p/4501769

 

https://forums.lenovo.com/t5/ThinkPad-X-Series-Laptops/X1-Carbon-7th-gen-Touchpad-drivers-download-link/td-p/4550386

 

https://www.reddit.com/r/thinkpad/comments/ctrupi/missing_synaptics_ultranav_driver_for_x1_carbon/

 

..So are there any fixes to this lagging / delayed touchpad issue for the 7th gen X1 Carbon?

 

 

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Re: X1 Carbon 7th Generation G7 - Trackpad Lags / Delays

2020-02-02, 22:17 PM

Me too. Please fix this Lenovo. 

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Re: X1 Carbon 7th Generation G7 - Trackpad Lags / Delays

2020-02-03, 18:40 PM

The BIOS and OS version are not both up to date. Please run the update using the Vantage and install all detected udpates. Check pending Windows update. The version should be Windows 10 1909. Let us know how it goes.



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Re: X1 Carbon 7th Generation G7 - Trackpad Lags / Delays

2020-02-04, 9:04 AM
All updates have been run. I have the 1909 build. The cursor works fine in BIOS, but in Windows it hangs. IE, software related. Please fix.
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Re: X1 Carbon 7th Generation G7 - Trackpad Lags / Delays

2020-02-05, 21:31 PM

Try performing a clean boot and check if the issue persist. Here are the steps:

1. Right-click the Start button and
click Search
2. Type msconfig and hit Enter on your keyboard and click Services.
3. Click the checkbox next to Hide all Microsoft services and click Disable all.
4. Click Startup and click Open Task Manager.
5. Click any startup program you suspect might be interfering and click Disable. Repeat steps 9 and 10 for all startup programs.
6. Click the X to close Task Manager and click OK in the System Configuration window.

 

Restart your PC. Once your PC restarts, only the essentials will boot. If you were having issues with a program or update, try to launch or install while in the clean boot environment. If the problem persists, you'll know that you don't have a software conflict and the problem lies elsewhere.

 

If the problem doesn't show up while in a clean boot, you can now attempt to find the offending program or service. The best way to do so is to repeat steps 1-5 above, but re-enable half of the services.

 

Whether the conflict lies in the top half or the bottom half of the services, you can now start to narrow down the search. Keep unchecking services and restarting your PC. Once you find that the issue is gone, you should be able to point directly at the problem.



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Re: X1 Carbon 7th Generation G7 - Trackpad Lags / Delays

2020-02-11, 21:45 PM

The problem does persist, even after disabling every service and every startup + starting the computer in safe-mode whilest those were the settings. I had to try and go back to the BIOS and confirm that buttons were working fine with the touchpad there, and while confirming that this is correct I made another observation; the button doesn't register every click in the BIOS. I tried selecting a couple of menues from the left hand side, and it really was hit-and-miss. The press-functionality of the touchpad itself worked fine to selct menues (of course only when pressing the lower-left-part of it, but that is native). I then tried it out in Windows, and it seems I had it wrong; the physical mouse-buttons arent registering every click, and sometimes, to many! That would mean, faulty buttons, and I would have to send for diagnosis on the computer.

 

What do you think?

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