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10-05-2020

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X1 Carbon 7th Generation - Glance Software by Mirametrix

2021-04-15, 20:04 PM

Hello, I inadvertently deleted Glance from my laptop when I was trying to fix a problem I was having with Windows Hello.  I thought Glance was causing the problem but I learned afterwards that it wasn't. My problem with Hello is fixed but now I can't easily reinstall Glance. I submitted a ticket to Lenovo Support but instead of communicating with me I received a USB stick in the mail with instructions on how to delete everything in my system and do a factory reinstall/recovery.  I certainly don't want to do that!  Isn't there a way to simply download the Glance software into my laptop?  My laptop purchased last September is under warranty until 2023.  Thank you!  Nancy

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3878 Posts

12-22-2008

Canada

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Re:X1 Carbon 7th Generation - Glance Software by Mirametrix

2021-04-15, 20:40 PM

it's no longer there (please see attached for the message).

 

That's interesting because I just downloaded and installed Glance on my X1C6 using that link.

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3878 Posts

12-22-2008

Canada

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  • Posts: 3878
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Re:X1 Carbon 7th Generation - Glance Software by Mirametrix

2021-04-15, 20:12 PM

See How to Download/Re Install Glance by Mirametrix on Lenovo Laptops


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6 Posts

10-05-2020

United States of America

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  • Posts: 6
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Re:X1 Carbon 7th Generation - Glance Software by Mirametrix

2021-04-15, 20:31 PM

Thanks for the fast response!  If it were only that simple to go to the Microsoft store but it's no longer there (please see attached for the message).

It appears I need a download key from Lenovo in order to download the software.  There doesn't seem to be a way to email customer support at Lenovo and their solution was to mail me a USB for a complete factory re-install which I am definitely not going to do.  Any ideas?  Thank you for your consideration. 

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3878 Posts

12-22-2008

Canada

12609 Signins

182631 Page Views

  • Posts: 3878
  • Registered: ‎12-22-2008
  • Location: Canada
  • Views: 182631
  • Message 4 of 5

Re:X1 Carbon 7th Generation - Glance Software by Mirametrix

2021-04-15, 20:40 PM

it's no longer there (please see attached for the message).

 

That's interesting because I just downloaded and installed Glance on my X1C6 using that link.


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0 person found this solution to be helpful.

This helped me too

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6 Posts

10-05-2020

United States of America

5 Signins

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  • Posts: 6
  • Registered: ‎10-05-2020
  • Location: United States of America
  • Views: 30
  • Message 5 of 5

Re:X1 Carbon 7th Generation - Glance Software by Mirametrix

2021-04-15, 20:53 PM

Yes, I tried it again when I wasn't connected to a work VPN.  And, yes, I was able to download it!  Case closed.  Thanks for your help.

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