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RabidHanuman
Paper Tape
Posts: 9
Registered: ‎06-19-2018
Location: DK
Views: 581
Message 11 of 17

Re: X1 Carbon 7th Generation Touchpad

That is sad. My only issue is the touchpad, and it is not made by ELAN - that was my mistake, ELAN is actually the trackpoint. The touchpad just shows as HID-compliant touch pad with a driver from 21/06/2006 in Windows 10 Device Manager??!

In the BIOS, the mouse does not exhibit the same behaviour where it disables touchpad functionality shortly after clicking one of the mouse buttons. So this is definetly a driver thing. I will call lenovo today, as we are actually resellers. I can't recommend this device to customers who use the touchpad and travela lot (these are the target market for this laptop -right Lenovo?).

Lenovo Employee Mai_small_cat
Lenovo Employee
Posts: 28
Registered: ‎11-13-2018
Location: JP
Views: 544
Message 12 of 17

Re: X1 Carbon 7th Generation Touchpad

HI Rabid Hanuman,

 

We never have Elan touchpad on 7th Gen X1 carbon, does you mention the Elan TrackPoint? And the button above the touchpad is not the button for touchpad but TrackPoint. Using touchpad with touchpad button (bottom area of clickpad) could improve your symptom.

From Lenovo
RabidHanuman
Paper Tape
Posts: 9
Registered: ‎06-19-2018
Location: DK
Views: 527
Message 13 of 17

Re: X1 Carbon 7th Generation Touchpad

Hi Mai, yes as I mentioned this was a mistake. I can see it is actually a Synaptics?

Anyway the touchpad is also disabled/delayed briefly when clicking the built-in buttons on the touchpad, so there is definetly an issue.

B0S9R
Paper Tape
Posts: 3
Registered: ‎10-25-2017
Location: NL
Views: 490
Message 14 of 17

Re: X1 Carbon 7th Generation Touchpad

I've noticed this too since we have the new 7th gen models in. We use sccm OSD deployment with the sccm driverpacks. 

After imaging the touchpad driver is NOT installed and a manual windows update is required to obtain the drivers. 

 

This is a no-go for sites that use a offline imaging environment. 

 

cliffdiving
Fanfold Paper
Posts: 2
Registered: ‎01-07-2020
Location: CY
Views: 320
Message 15 of 17

Re: X1 Carbon 7th Generation Touchpad

Hello, is there any update on this?

The issue is very annoying and makes using the touchpad a real pain.
bardil
Paper Tape
Posts: 5
Registered: ‎04-24-2008
Location: HU
Views: 219
Message 16 of 17

Re: X1 Carbon 7th Generation Touchpad

Hi RabidHanuman,
I have the same issue what you have described. I wonder whether you found any solution to this lagging (?) issue after clicking.

I opened a new thread for this issue, so far no suggestions.

https://forums.lenovo.com/t5/ThinkPad-X-Series-Laptops/X1-Carbon-7th-Gen-Touchpad-lags-hangs-for-a-m...
RabidHanuman
Paper Tape
Posts: 9
Registered: ‎06-19-2018
Location: DK
Views: 196
Message 17 of 17

Re: X1 Carbon 7th Generation Touchpad

HI Bardil,

 

No unfortunately there is no solution as of yet and I doubt that there will be one because Lenovo does not see this as an issue, further up the thread they told me to use the touchpad in-built buttons instead. Lenovo doesn't seem to care about the customers who buy their premium products. I am selling T490's T480's etc. every day, and their touchpad works fine with both button above the touchpad and those below. This really sucks lenovo. You are giving your customers the middle finger.

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