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09-08-2020

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  • Message 21 of 30

X1 Carbon 8th Gen : microphone randomly not detected

2020-09-08, 15:05 PM

Hello,

 

I bought a X1 Carbon 8th last month, and since the beginning I have issues with the internal microphone.

The drivers are up-to-date, I did all the updates, followed the troubleshoot process and the advice on Lenovo website about this kind of problems.

 

When I restart the laptop, the microphone will be detected, see the screenshots below.

 

Then, after a few minutes, it will suddenly become undetected. It sometimes happens after plugging and unplugging headphones, but not necessarily.

 

Any ideas about this?

 

Regards,

 

 

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1 Posts

09-08-2020

US

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  • Message 22 of 30

Re:X1 Carbon 8th Generation - Internal Microphone not recognized. Reboot fixes it temporarily

2020-09-08, 15:12 PM

The first time when I meet this problem, I consult an agent from Lenovo, they asked me to uninstalled the integrated camera drivers from device manager.

everytime I restart my system, it will automatically install the integrated camera drivers, and then I lost the microphone.

Though I tried to install the driver listed in this thread:

https://forums.lenovo.com/t5/ThinkPad-X-Series-Laptops/ThinkPad-X1-Carbon-Gen-8-internal-speaker-not-working/m-p/5032642?page=1#5118216

I finally figured out my problem by installing a newer integrated camera driver from x1 carbon gen 7

Integrated Camera Driver 10.0.19041.20153 (Realtek)/10.13.18362.21 (Sonix)

https://pcsupport.lenovo.com/be/en/products/laptops-and-netbooks/thinkpad-x-series-laptops/thinkpad-x1-carbon-7th-gen-type-20qd-20qe/downloads/DS540212

Hope this will help you.

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2 Posts

09-08-2020

FR

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  • Message 23 of 30

Re:X1 Carbon 8th Generation - Internal Microphone not recognized. Reboot fixes it temporarily

2020-09-08, 20:55 PM
@jechia How would a webcam driver affect the microphone? I installed the one of your link + the one for the microphone mentioned in the other thread, still no success.
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1 Posts

10-17-2020

CH

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  • Message 24 of 30

Re:X1 Carbon 8th Generation - Internal Microphone not recognized. Reboot fixes it temporarily

2020-10-17, 19:05 PM

I have the very same problem. Is any solution known to this problem (internal microphone / device not found)?

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21 Posts

08-10-2020

DE

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  • Message 25 of 30

Re:X1 Carbon 8th Generation - Internal Microphone not recognized. Reboot fixes it temporarily

2020-10-17, 19:49 PM

Have you tried the latest driver from https://pcsupport.lenovo.com/de/de/products/laptops-and-netbooks/thinkpad-x-series-laptops/thinkpad-x1-carbon-8th-gen-type-20u9-20ua/20ua/20uas1de02/downloads/ds543933-realtek-audio-driver-for-windows-10-version-1809-or-later-thinkpad-x1-yoga-5th-gen-thinkpad-x1-carbon-8th-gen

 

This one is not rolled out via System Update/ Vantage yet.

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3 Posts

08-26-2020

US

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  • Message 26 of 30

Re:X1 Carbon 8th Generation - Internal Microphone not recognized. Reboot fixes it temporarily

2020-10-17, 22:16 PM

I suspect that is the driver update we were waiting for. Finally...
 

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2 Posts

10-28-2020

CH

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  • Message 27 of 30

Re:X1 Carbon 8th Generation - Internal Microphone not recognized. Reboot fixes it temporarily

2020-10-28, 10:54 AM

Hi everyone

 

I experience the same problem as described in this thread.

 

Can you still access the link to this driver-update? With me it says now that the page cannot be found.

Does anybody have an alternative link?

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1 Posts

11-14-2020

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  • Message 28 of 30

Re:X1 Carbon 8th Generation - Internal Microphone not recognized. Reboot fixes it temporarily

2020-11-14, 23:04 PM

I noticed the same issue with my new Lenovo X1 Cabon Gen8. First time I was able to fix it after hardware update. it seems to repeatedly come back every time I use it. I hope there‘s a solution soon

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21 Posts

08-12-2020

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  • Message 29 of 30

Re:X1 Carbon 8th Generation - Internal Microphone not recognized. Reboot fixes it temporarily

2020-11-19, 15:21 PM

My thoughts on this are return the 8th gen x1 carbon because it's an absolute dud of a computer.  Too many issues.  

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1 Posts

12-03-2020

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  • Message 30 of 30

Re:X1 Carbon 8th Generation - Internal Microphone not recognized. Reboot fixes it temporarily

2020-12-03, 22:30 PM

I had the same issue, here is what I did: go to device manager-->Sound,Video,etc-->Disable "Intel(R) Display Audio" --> Reboot --> Device Manager-->Sound,Video,etc-->You will see "Intel Smart Sound Technology" installed and it fixed the problem. 

Good luck

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