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5 Posts

02-14-2013

Norway

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  • Message 1 of 5

X1 Carbon Ethernet Adapter - not recognized

2013-02-14, 7:51 AM

Hi guys,

 

We have a brand new X1 Carbon where I work, and we bought the Ethernet adapter USB 2.0 to use cable connection. We use Win7 x64.

The thing is, we cannot get it to work. I've tried the following:

 

- downloaded drivers software for the adapter via lenovo.com / uninstalled drivers and tried again

- updated BIOS

- used the troubleshooting for network connections

 

The adapter is just not visible -ANYWHERE- on the computer. Not under Device Manager or under network connections.. only wifi as far as the eye can see.

 

Any idea what I'm missing here? Could it be adapter itself is faulty? It's brand new, right out of the box from Lenovo.

 

Cheers,

 

Daniel

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12 Posts

10-05-2012

Canada

300 Signins

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  • Message 2 of 5

Re: X1 Carbon Ethernet Adapter - not recognized

2013-02-15, 15:59 PM
Try the adapter on another machine?
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5 Posts

02-14-2013

Norway

27 Signins

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  • Posts: 5
  • Registered: ‎02-14-2013
  • Location: Norway
  • Views: 77
  • Message 3 of 5

Re: X1 Carbon Ethernet Adapter - not recognized

2013-02-20, 13:02 PM

yes.

 

and it works on the other machine.

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615 Posts

12-11-2012

raleigh, nc

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  • Location: raleigh, nc
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  • Message 4 of 5

Re: X1 Carbon Ethernet Adapter - not recognized

2013-02-22, 4:26 AM

Hi danielnorway,

 

Are the system USB drivers updated?

Are you using the USB 2.0 or 3.0 port?

If 3.0, is 3.0 enabled in BIOS?

 

If all else fails, call support and have it replaced.

Let them know it is an out-of-box issue and never worked.

Hope this helps.

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1 Posts

07-26-2016

United States of America

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  • Registered: ‎07-26-2016
  • Location: United States of America
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  • Message 5 of 5

Re: X1 Carbon Ethernet Adapter - not recognized

2018-10-10, 2:02 AM

He just said it worked on another computer, why would he want to return it?

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