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danielnorway
Paper Tape
Posts: 4
Registered: ‎02-13-2013
Location: Norway
Views: 3,564
Message 1 of 5

X1 Carbon Ethernet Adapter - not recognized

Hi guys,

 

We have a brand new X1 Carbon where I work, and we bought the Ethernet adapter USB 2.0 to use cable connection. We use Win7 x64.

The thing is, we cannot get it to work. I've tried the following:

 

- downloaded drivers software for the adapter via lenovo.com / uninstalled drivers and tried again

- updated BIOS

- used the troubleshooting for network connections

 

The adapter is just not visible -ANYWHERE- on the computer. Not under Device Manager or under network connections.. only wifi as far as the eye can see.

 

Any idea what I'm missing here? Could it be adapter itself is faulty? It's brand new, right out of the box from Lenovo.

 

Cheers,

 

Daniel

Haywir3
Punch Card
Posts: 12
Registered: ‎10-04-2012
Location: Canada
Views: 3,535
Message 2 of 5

Re: X1 Carbon Ethernet Adapter - not recognized

Try the adapter on another machine?
danielnorway
Paper Tape
Posts: 4
Registered: ‎02-13-2013
Location: Norway
Views: 3,506
Message 3 of 5

Re: X1 Carbon Ethernet Adapter - not recognized

yes.

 

and it works on the other machine.

Retired Support Specialist
Posts: 613
Registered: ‎12-11-2012
Location: raleigh, nc
Views: 3,483
Message 4 of 5

Re: X1 Carbon Ethernet Adapter - not recognized

Hi danielnorway,

 

Are the system USB drivers updated?

Are you using the USB 2.0 or 3.0 port?

If 3.0, is 3.0 enabled in BIOS?

 

If all else fails, call support and have it replaced.

Let them know it is an out-of-box issue and never worked.

Hope this helps.

Be AWESOME Everyday!

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gsimmons319
Paper Tape
Posts: 1
Registered: ‎07-26-2016
Location: US
Views: 657
Message 5 of 5

Re: X1 Carbon Ethernet Adapter - not recognized

He just said it worked on another computer, why would he want to return it?

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