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Posts: 2
Registered: ‎07-17-2019
Location: CA
Views: 78
Message 1 of 1

X1 Carbon Gen 6th touchpad occasionally freezes(stop working)

Hey guys,


I own Lenovo X1 Carbon Gen 6th with latest specs(except my screen is not HDR but a matte one). The laptop is approximately 4.5 months old and I have 3 years warranty on it.


I noticed exactly the same "behaviour" around my touchpad which is described in this topic.


With no explanation or reason, I have been seeing(already 5-6 times) when my touchpad simply freezes and the cursor stop moving completely. However, usually red button(pointer) along with keyboard work just fine.


The only thing which always helped me to solve this issue is just rebooting the laptop. 


All my drivers are up to date via Lenovo Vantage app as well as the latest precision windows 10 drivers installed.


Any ideas what could cause this occasional touchpad freeze? Should I contact Lenovo warranty support or this is 100% related to a software issue, not the hardware? 


Btw, I have done hardware scan test via Lenovo Vantage and no issues noticed at all.


Appreciate any help here or advice as this is kind of frustrating considering how new is this machine.

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