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2 Posts

11-11-2019

United States of America

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  • Message 11 of 185

Re: X1 Carbon Gen 7 regularly mistakes empty battery and shuts down

2019-11-16, 20:53 PM

Did this work for you? The onsite store that Lenovo assigns for repair told me replacing this piece in the past didnt fix the issue in other computers. 

Lenovo mentioned they will escalate my case as I have use the computer less than 10 times since I got it (it is the company travel computer) in the last 45 day I only really use it last week while I was traveling and I discovered the issue. Stil waiting for the call from their support team.

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10 Posts

10-24-2019

Belgium

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  • Message 12 of 185

Re: X1 Carbon Gen 7 regularly mistakes empty battery and shuts down

2019-11-16, 21:04 PM

They took it back under warranty without problems. However, it seems that the repair status is currently stuck at "Waiting for parts". They seem to have ordered a new battery that still has yet to arrive at the repair center.

 

I hope they can fix it soon. It's been in for more than a week now. I read somewhere that they try to finish repairs within 5 working days, but I'm not too hopeful.

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6 Posts

10-31-2019

Canada

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  • Message 13 of 185

Re: X1 Carbon Gen 7 regularly mistakes empty battery and shuts down

2019-11-16, 21:06 PM

Also in same situation, been waiting for a week.

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11 Posts

11-11-2019

Malaysia

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  • Message 14 of 185

Re: X1 Carbon Gen 7 regularly mistakes empty battery and shuts down

2019-11-18, 2:20 AM

Facing this problem too. Kindly very disappointed with this happen to the newly bought laptop.

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6 Posts

10-31-2019

Canada

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  • Message 15 of 185

Re: X1 Carbon Gen 7 regularly mistakes empty battery and shuts down

2019-11-20, 1:38 AM

My case was created Nov 1, they received the laptop Nov 8, its Nov 19 now and the guy on the support line says end of the week, their support site says December 2.  Starting to wish I would have stuck with Apple.

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6 Posts

10-31-2019

Canada

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  • Message 16 of 185

Re: X1 Carbon Gen 7 regularly mistakes empty battery and shuts down

2019-11-20, 1:40 AM
Don't bother trying to connect with chat support either, I waited hours and then was able to get someone on the phone (although seems like they don't have any real info on my case).
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10 Posts

10-24-2019

Belgium

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  • Message 17 of 185

Re: X1 Carbon Gen 7 regularly mistakes empty battery and shuts down

2019-11-20, 6:39 AM
I think it has become pretty clear that Lenovo is having difficulties with this issue.

My repair status is still stuck at "Waiting on parts" (a new battery). They either have problems with their supply line, they can't find the problem but there are too many people with the same issue to say it's software, or they found the problem and are still trying to figure out a solution that doesn't involve sending everyone a new laptop.

Either way, I think we can give up on a quick fix. What's more annoying though is the lack of communication. Right now it just feels like they forgot to repair my laptop, or at least that it's very low priority.
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5437 Posts

04-25-2008

United States of America

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  • Message 18 of 185

Re: X1 Carbon Gen 7 regularly mistakes empty battery and shuts down

2019-11-21, 15:28 PM

My X1C7 is showing this too. It's quite rude. It looks like the power management is confused. I see exactly as documented by above. I also note in addition to reporting 255% or 100% or 0% of battery remaining depending where you look, the system reports Unknown remaining when I pull the power plug:

 

 

This is a recent thing, possibly associated with an update.

USB-C: Just cos it fits don't mean it works.
I don't work for Lenovo. I'm a crazy volunteer!
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1 Posts

11-26-2019

United States of America

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  • Message 19 of 185

Carbon X1 gen 7 is hibernating and will not wake up.

2019-11-27, 8:11 AM
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3 Posts

11-10-2019

United Kingdom of Great Britain and Northern Ireland

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  • Message 20 of 185

Re: Carbon X1 gen 7 is hibernating and will not wake up.

2019-11-27, 9:08 AM

Same, I thought it's battery was dead.

I plug in a charger, hold down the power button for 20secs and restart.

If I'm lucky, it will resume from hibernate.

 

And then I fnd I still have 40% battery, so have no idea why it wouldn't start.

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