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04-05-2021

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X1 Carbon Gen 7th touchpad

2021-06-11, 11:40 AM

 

 

X1 Carbon Gen 7th touchpad after one hour of using, the curser hange and the touchpad not work probaly.

- I change the hardware part of the touchpad from (BAT Ensure service SA/Riyadh) ** still same issue

- I tried the latest ELAN touchpad ThinkPad driver or Synaptics driver ** still the same problem

- the reason from the manufacture of course, and either came from heat after working on the laptop or from incompatibility driver

 

 

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4195 Posts

08-02-2018

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Re:X1 Carbon Gen 7th touchpad

2021-06-11, 15:57 PM

Hello hazemhs!

 

Welcome to community forums

 

 

Any changes made or any updates/programs installed before the issue came up? Can you send a screenshot of the touchpad driver version details under the device manager, the OS version, and the BIOS version as well?

 

Just to make sure everything is up to date, run the update through the Lenovo Vantage app and install all available updates.


Let us know how it goes.

 

 


Jwes_Lenovo



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Re:X1 Carbon Gen 7th touchpad

2021-06-11, 22:41 PM

 

- Fresh installed Windows 10 Pro 64 bit

- up-to-date Lenovo Vantage (drivers, Bios, etc..)

 

- ELAN TrackPoint Driver 31.21.7.1 (first tried)

- Synaptics UltraNav Driver 19.3.4.227 (second tried)

 

both drivers have the same issue of touchpad problem

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Re:X1 Carbon Gen 7th touchpad

2021-06-14, 14:15 PM

You can get the OS version by simply typing winver on the search box, right next to the Windows icon.

 

It would be best if you can provide a screenshot of the touchpad driver details from the device manager?

 

 


Jwes_Lenovo



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Re:X1 Carbon Gen 7th touchpad

2021-06-14, 19:41 PM

WIN10, v21H1 build 19043

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Re:X1 Carbon Gen 7th touchpad

2021-06-14, 21:56 PM

Thanks but also we need the screenshot of the touchpad driver details because you provided earlier two different touchpad drivers. 

 

And also, can you check if you have a precision touchpad by following this link: https://support.lenovo.com/ph/en/solutions/ht506066-introduction-to-precision-touchpad-windows-10

 

 

 

 

Jwes_Lenovo



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Re:X1 Carbon Gen 7th touchpad

2021-06-14, 22:56 PM

sir, I have computer background, and I know how to troubleshoot..

 

the updated official driver based on lenovo website 

https://pcsupport.lenovo.com/ph/en/products/laptops-and-netbooks/thinkpad-x-series-laptops/thinkpad-x1-carbon-7th-gen-type-20qd-20qe/downloads/driver-list/component?name=Mouse,%20Pen%20and%20Keyboard

 

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  • Message 8 of 8

Re:X1 Carbon Gen 7th touchpad

2021-06-15, 10:48 AM

The Thinkpad X1 Carbon 7th gen has several model variants and you can check it on the product spreadsheet here: https://psref.lenovo.com/Product/ThinkPad/ThinkPad_X1_Carbon_7th_Gen

 

That is why there are two different sets of drivers on the support site that is why we are asking you for a screenshot of the driver details on the device manager just to make sure what is on your machine.

 

Another possibility also is that it might have the Windows precision touchpad that is the reason we want you to check it before we proceed by using the link provided.

 

Let us know.

 

 


Jwes_Lenovo



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