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09-14-2017

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X1 Carbon - International Warranty

2017-09-14, 13:22 PM

I have purchased the Thinkpad X1 Carbon Gen 5 (MTM 20HR) last month in the US. However I will soon be re-locating to India. I have a few queries and would appreciate it anyone could clarify them individually.

 

1.) My laptop has come with the '1 year depot warranty'. Will my laptop be covered under warranty in India too without any further add-ons?

 

2.) If I purchase a 3 year warranty upgrade with 'onsite support' in the US, will I have on-site service for 3 years in India as well?

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2 Posts

10-24-2017

US

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Re: X1 Carbon - International Warranty

2017-10-24, 5:18 AM

My personal experience is that you cannot rely on Lenovo warranty. I have been waiting over 3 weeks for "on site, 2 day service" for my X1 Carbon. I rely on this machine to make a living and Lenovo has cost me a lot of money. I have had 3 different techs call to tell me they were coming out but none have showed up. I paid top dollar for a high-end business computer with premium service and I have received neither. Good luck.

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