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Schaefe_alec
Paper Tape
Posts: 1
Registered: ‎05-14-2016
Location: US
Views: 272
Message 1 of 1

X1 Carbon Laptop ThinkPad - Machine Type 20BT, Model S39700 USB Port Failure

I've had the X1 Carbon ThinkPad for around 9-10 months, and after about 4 or 5 months I began experiencing issues regarding the USB ports. I use this laptop for gaming as well as school work. The issues began very intermittently, with both USB ports failing (I use a microphone/headset, and a mouse), by seemingly turning off for 1-2 seconds, followed by them turning back on. 90% of the time the USB ports turned back on, but lately there are times where they do not, and I need to restart my computer to be able to use them again. I have tried uninstalling and reinstalling the Drivers for my mouse and headset, as well as the USB drivers under Device Manager. Additionally, I adjusted my power settings to disable USB selective suspend settings, but that did not fix the issue either. By this point, the USB ports will both fail essentially as soon as I begin playing a video game, and at times when I have several tabs open using Google Chrome. Any advice on how to fix this issue?

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