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DangerMouse
HDMI
Posts: 275
Registered: ‎05-06-2009
Location: GB
Views: 874
Message 1 of 11

X1 Carbon Mild Electrocution 3rd Gen

Hi there,


Is anyone else, when they have their X1 Carbon plugged into the mains, when resting their wrist on the left corner area of the laptop getting a mild electric shock ?

 

I am, slightly worrying to be honest.


Also the fingerprint reader is a bit hit and miss but thats another matter.

 

Anyway if anyone can try if (this is with the 65w travel adapter if it makes any difference).

 

Thanks !!


DangerMouse --||-- Current Machines: T480S/P52S
Former Employee
Posts: 1,664
Registered: ‎09-16-2014
Location: US
Views: 828
Message 2 of 11

Re: X1 Carbon Mild Electrocution 3rd Gen

Thank you for sharing your concerns about your X1 Carbon 2015. Lenovo takes customer reports of safety issues very seriously.

 

Does this occur when using the original Lenovo adapter also, or only when using the travel adapter? Does it occur when plugging into a different outlet?

 

Thank you,

DangerMouse
HDMI
Posts: 275
Registered: ‎05-06-2009
Location: GB
Views: 819
Message 3 of 11

Re: X1 Carbon Mild Electrocution 3rd Gen

So far 65w travel adaptor from all sockets

Will check 45w when home as am traveling right now

DangerMouse --||-- Current Machines: T480S/P52S
extramileage
What's DOS?
Posts: 1
Registered: ‎10-09-2015
Location: NY
Views: 751
Message 4 of 11

Re: X1 Carbon Mild Electrocution 3rd Gen

 

I have the exact same issue. Left corner of the unit. Definitely feel it on exposed skin.

DangerMouse
HDMI
Posts: 275
Registered: ‎05-06-2009
Location: GB
Views: 733
Message 5 of 11

Re: X1 Carbon Mild Electrocution 3rd Gen

I really hope it gets fixed it's dangerous.

DangerMouse --||-- Current Machines: T480S/P52S
shenyqwilliam
Punch Card
Posts: 13
Registered: ‎10-11-2015
Location: Shanghai
Views: 706
Message 6 of 11

Re: X1 Carbon Mild Electrocution 3rd Gen

Maybe it is because 2015 models (W550s, T450s, X250, X1C 3rd gen) all changed from 3-pin plug to 2-pin plug.

 

I can feel minor constant electric current when I touch X1c with left hand and Lenovo V370 shell (aluminium, 3-pin plug) with right hand, though normally I don't feel of it.

 

I haven't tried but guess using an adapter with 3-pin plug might help.

JakeSully
Broadband 3G
Posts: 875
Registered: ‎04-07-2014
Location: Sverige
Views: 673
Message 7 of 11

Re: X1 Carbon Mild Electrocution 3rd Gen

If you are taking about plug on charger that one is 3 pin for me on my x1c 3rd Gen
netwlim
What's DOS?
Posts: 3
Registered: ‎01-29-2017
Location: CA
Views: 446
Message 8 of 11

Re: X1 Carbon Mild Electrocution 3rd Gen

I also have the same problem.  Mild electric shock on the lower left corner of keyboard.  It has been happening since I bought it and I thought it may have just been my imagination.  But I am getting convinced it is real.

netwlim
What's DOS?
Posts: 3
Registered: ‎01-29-2017
Location: CA
Views: 439
Message 9 of 11

Re: X1 Carbon Mild Electrocution 3rd Gen

I only use Lenovo adapter. It occurs when used in different outlets and different countries.
netwlim
What's DOS?
Posts: 3
Registered: ‎01-29-2017
Location: CA
Views: 392
Message 10 of 11

Re: X1 Carbon Mild Electrocution 3rd Gen

I have same problem.  First noticed it immediately after purchase but thought it was just my imagination.  Called Lenovo tech support who said my unit is out of warranty and that there is no recall record on this issue.

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