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firas489
What's DOS?
Posts: 2
Registered: ‎10-30-2013
Location: Toledo, OH, USA
Views: 2,167
Message 1 of 3

X1 Carbon Right Shift Key Not working

Hello All,

 

I have got the Lenovo ThinkPad X1 Carbon, and straight from the box, the right Shift Key is not working.

 

I have updated the drivers and upgraded to Windows 8.1 Pro.

 

Does anyone have the same problem? If so, any ideas on fixing it?

 

 

Thanks,

 

Firas Assaad

 

Retired Support Specialist
Posts: 1,090
Registered: ‎09-24-2013
Location: Bangalore
Views: 2,140
Message 2 of 3

Re: X1 Carbon Right Shift Key Not working

Hi Firas489,

 

Welcome to Lenovo Community Forums!

 

I’m really sorry to hear that the right shift key is not working in your brand new Lenovo ThinkPad X1 Carbon.

 

Make sure that the keyboard is free of dust or dirt. Turn the keyboard upside down to allow for any foreign matter to fall out.

 

Since the issue is only with one specific key, that particular key could be damaged.

I would strongly suggest you to contact our technical support for assistance.

 

Click here to open a link where you can select the country and get the exact contact support number. I’m sure they will be a great help.

 

Best Regards,

Mithun.



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firas489
What's DOS?
Posts: 2
Registered: ‎10-30-2013
Location: Toledo, OH, USA
Views: 2,111
Message 3 of 3

Re: X1 Carbon Right Shift Key Not working

Thanks for the suggestion.

 

I called Support and concluded that its a defect and needs repair in the depo. I had shipped yesterday and now waiting for it come back.

 

Thanks for your help

 

 

Thanks,

 

Best Regards

Firas Assaad

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