cancel
Showing results for 
Search instead for 
Did you mean: 
Reply
RAP11111
Paper Tape
Posts: 5
Registered: ‎02-09-2017
Location: GB
Views: 1,669
Message 1 of 4

X1 Carbon Thinkpad keyboard stopped working

I am not sure if I am in the right forum, but this whole site is so difficult to navigate. There are no suppot numbers, and no-one to call. I am on a different computer now because my keyboard on my X1 Carbon Thinkpad has suddenly stopped working. I can get a keyboard to come up on the screen (and type in using external mouse) but none of the keys on the actual keypad work. None of the keys work. Some of the FN keys work. I have tried Ctrl + Alt + Del.

 

Moderator edit: Added detail to subject

RAP11111
Paper Tape
Posts: 5
Registered: ‎02-09-2017
Location: GB
Views: 1,636
Message 2 of 4

Re: X1 Carbon Thinkpad keyboard stopped working

PS The touchpad is working.

 

RAP11111
Paper Tape
Posts: 5
Registered: ‎02-09-2017
Location: GB
Views: 1,631
Message 3 of 4

Re: X1 Carbon Thinkpad keyboard stopped working

PPS I have found 'Keyboard Properties' and there are no devices showing in there under 'Device Properties'.

The computer is 2 years old, and the keyboard keys have stopped working all of a sudden when I turned the computer on.

Guru
Posts: 2,238
Registered: ‎04-17-2014
Location: US
Views: 1,611
Message 4 of 4

Re: X1 Carbon Thinkpad keyboard stopped working

Hi, which generation X1 Carbon do you have? 

 

You can call 1-855-253-6686 or visit http://support.lenovo.com for other support contact options, if you'd like to repair the keyboard/ trackpad under Lenovo. 

If you'd like to repair it yourself, I can help find the part number for the component you need.


Regards,
Eric Xu

I'm a Lenovo forums advocate and brand advocate (Lenovo INsider). I'm a volunteer; I don't work for Lenovo.

Did someone help you today? Press the star on the left to thank them with a Kudo!

If you find a post helpful and it answers your question, please mark it as an "Accepted Solution"!


Please read the Community Guidelines before posting. Include as much information as possible: model, machine type, operating system, and a descriptive subject line. Do not include personal information: serial number, telephone number, email address, etc.

Motorola   •IdeaPad   •ThinkPad   •Gaming   •ThinkCentre   •IdeaCentre   •Think Tablets   •Lenovo Tablets



Communities:    English English   Deutsche Deutsche    Español Español    Português Português    ru.gif Русскоязычное

Check out current deals!


Shop current deals

Top Kudoed Authors