02-07-2013 07:53 AM
Hi, I bought my Carbon Touch looking forward to activating with Verizon and replacing my current 3g ipad. After hours trying to figure out how to enable broadband, I find out that apparently the "touch" models don't offer it. Can someone at Lenovo explain how they can have promotional materials like the page at http://www.lenovo.com/products/us/laptop/thinkpad/x-series/x1-carbon-touch/ that says "ThinkPad X1 Carbon Touch" and "Embedded 3G Connectivity" while not offering it at all?
Then, I thought I'd return the Touch and get the regular Carbon, but I'm seeing now that, despite all of the reviews and promo materials that say otherwise, it doesn't support Verizon either. How can this be true? Just about every review that I read about these laptops is flat wrong on these topics. What's the scoop?
I tried calling technical support a couple of times and they were of no help.
02-07-2013 09:46 AM - edited 02-07-2013 09:47 AM
Welcome to the Support Forums! I can definitely understand your confusion and I know you must be frustrated. I can clarify that the WWAN is optional in the X1 Carbon, from the same link you provided you can open the ThinkPad X1 Carbon Touch Ultrabook Specs it states there is Optional 3G WWAN.
Here is the the X1 Carbon Personal Systems Reference (You will find the X1 Carbon Touch on the very bottom)
This shows the different models of the X1 Carbon and what specifications are included. Unfortunately, I only see AT&T as the 3G provider on the standard models. From the Parts List it looks like there are other options to choose from that would make it a configured to order machine. You may want to contact Verizon to see if any of the WWAN cards work with their network.
I would recommend contacting the after sales team:
For Post-Sales Inquiries
Please call 1-866-42-THINK (1-866-428-4465)
Monday - Friday 9am - 7pm EST
Example: (I dont know what your exact machine type is)
I really do understand your frustration, I hope you found this helpful.
02-07-2013 01:51 PM
This was covered last October and I don't believe the supported telcos in the USA have changed. ATT is the only supported wireless telco in the USA.
See Mark_Lenovo confirmation at http://forums.lenovo.com/t5/X-Series-ThinkPad-Laptops/X1-carbon-Verizon-support-Or-Verizon-wwan/m-p/...