05-15-2013 05:42 AM
05-15-2013 03:30 PM
What is the machine type and model of this system? You should be able to find this on the bottom of the system in the format XXXX-XXX. Also, what operating system are you running? Lastly, could you check Task Manager and post the values of Processes, CPU Usage, and Physical Memory are? These can be found at the bottom of the window.
Thanks in advance,
05-15-2013 11:50 PM
Thanks for your reply.
System Type 3444-DBG
OS Windows 8 Pro
From Task Manager
Processes 133 Threads 1845 Handles 221301
CPU 35% 2.46GHz
Memory 3.3/7.8GB (42%)
At the time of taking these values, following applications are open,
IE 10 3 Sessions, Note, MS Outlook 2013, QuickBooks and Excel 2013 3 Sessions, Wi-Fi active and system powered up.
Today I started feeling the heat within 45 minutes of starting up the System.
05-16-2013 01:14 PM
I would recommend giving support a call at 1800-3070-7555 or 1800-425-2666 and discuss this issue with them. Your machine may need to be sent into the depot for analysis, since there are many factors that play into this issue and it is almost impossible to determine which one without getting a detailed look at the machine.