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Mahen
Paper Tape
Posts: 2
Registered: ‎05-15-2013
Location: India
Views: 811
Message 1 of 4

X1 Carbon Touch extremely heats

Hi, Did any one face this problem or having solution for this Subject. My X1 Carbon Touch is just 4 weeks I have been working. After continuous work for over 5 hours entire back panel heats up extensively, further if I continue I can even feel the heat in the keyboard itself and left panel gets very hot as well. Explaining this to the local service center they stated they have to verify with Lenovo directly and revert. So far no reply from them as well. The heating up happens irrespective of system is powered up or runs on battery. May be if I keep it plugged in power heat is further higher. Anyone having idea about it? Mahen
Retired Support Specialist
Posts: 1,291
Registered: ‎12-06-2012
Location: Raleigh, NC
Views: 780
Message 2 of 4

Re: X1 Carbon Touch extremely heats

Hi, Mahen

 

What is the machine type and model of this system? You should be able to find this on the bottom of the system in the format XXXX-XXX. Also, what operating system are you running? Lastly, could you check Task Manager and post the values of Processes, CPU Usage, and Physical Memory are? These can be found at the bottom of the window.

 

Thanks in advance,

Adam

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Mahen
Paper Tape
Posts: 2
Registered: ‎05-15-2013
Location: India
Views: 760
Message 3 of 4

Re: X1 Carbon Touch extremely heats

Hi Adam,

 

         Thanks for your reply.

 

         System Type     3444-DBG

         OS                     Windows 8 Pro

 

         From Task Manager

         Processes          133      Threads   1845       Handles  221301

         CPU                    35% 2.46GHz

         Memory              3.3/7.8GB (42%)

 

         At the time of taking these values, following applications are open,

         IE 10 3 Sessions, Note, MS Outlook 2013, QuickBooks and Excel 2013 3 Sessions, Wi-Fi active and system powered up.

 

         Today I started feeling the heat within 45 minutes of starting up the System.

        

     

 Regards,

 Mahen

Retired Support Specialist
Posts: 1,291
Registered: ‎12-06-2012
Location: Raleigh, NC
Views: 743
Message 4 of 4

Re: X1 Carbon Touch extremely heats

Hi, Mahen

 

I would recommend giving support a call at 1800-3070-7555 or 1800-425-2666 and discuss this issue with them. Your machine may need to be sent into the depot for analysis, since there are many factors that play into this issue and it is almost impossible to determine which one without getting a detailed look at the machine. 

 

Best,

Adam

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