10-31-2017 09:50 AM
Sunday night the Lenovo companion did a few updates including a BIOS update and also an update for the Synaptics, but I can't see it in the Installation History (it doesn't show up). Anyway, after that update, the touchpad doesn't move the mouse anymore. I can still click it, but it doesn't respond to any gestures. I checked in BIOS and it's enabled, I checked all possible settings and it's all enabled and on. Any ideas of what I could try?
My laptop type is: 20HR-CT01WW
Solved! Go to Solution.
10-31-2017 02:33 PM
I'm having the same issue - didn't realize the touchpad wasn't working until today. I notice it works very briefly when you first boot up and then the pad stops working (only clicks work)
My type is 20HQ
10-31-2017 10:44 PM
Had the same issue, reinstalled Synaptics UltraNav Driver (both trackpoint and touchpad stopped working immediately after install) and when I rebooted the touch pad worked again.
11-01-2017 02:11 PM
Eventually, this is how I fixed it: I inserted a regular USB mouse and used it. I went to System -> Device Manager and removed the Synaptics Pointing Device driver altogether, then restarted. Once it restarted, it re-added the Synaptics Driver and then the touchpad started working... Wee!! Thank you!
12-16-2018 10:32 PM
12-16-2018 10:33 PM
try this first then delete driver and dont tell it to instal or update a new one... it is working so far good for me!