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04-04-2013

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X1 Carbon WIN 10 Corrupt OUT_OF_THE_BOX

2016-02-06, 23:54 PM

i just received an x1 carnon and the very first thing, even before letting it connect to the internet,   as soon as windows booted the first time was to run sfc /scannow.  it ran and reported a corrupted file structure it cannot repair.  This is OUT_OF_THE_BOX.  i would like to recover the system with the recovery usb lenovo provided but it does not work in accordance with instructions.  does anyone else with an x1 carbon win 10 have a corrupted file system reported after running sfc /scannow?  any ideas on how to the lenovo recovery usb working?

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5159 Posts

04-25-2008

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Re: X1 Carbon WIN 10 Corrupt OUT_OF_THE_BOX

2016-02-07, 15:18 PM

Hi ragonarf,

 

If it's brand new and is DOA, call it in and get it replaced 1-800-426-7378.

I don't work for Lenovo. I'm a crazy volunteer!
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56 Posts

04-04-2013

chicago

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Re: X1 Carbon WIN 10 Corrupt OUT_OF_THE_BOX

2016-02-08, 1:09 AM

no not doa just a corrupt file system...i will probably be checking my downgrade rights

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53 Posts

08-30-2015

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Re: X1 Carbon WIN 10 Corrupt OUT_OF_THE_BOX

2016-02-08, 21:14 PM

If it's the known issue with the opencl.dll driver, it's not a real problem that needs fixing but you can if you want.

 

it's a Microsoft problem affecting many with Intel video drivers, not a Lenovo issue.

 

See referenced threads.

 

https://forums.lenovo.com/t5/Windows-10/Does-Windows-10-Version-1511-Corrupt-System-Files/td-p/2226278
http://www.tenforums.com/performance-maintenance/33592-does-windows-10-version-1511-corrupt-system-files.html
http://www.tenforums.com/performance-maintenance/29947-sfc-some-corrupt-files-can-not-fixed.html

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904 Posts

04-07-2014

Sverige

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Re: X1 Carbon WIN 10 Corrupt OUT_OF_THE_BOX

2016-02-08, 22:52 PM
Connect windows 10 USB to the laptop then up on boot spam Enter or F12 if enter you will get a list from there press F12 for boot menu then select the USB device and let it boot into that once in follow the steps and it should restore the os p factory default :)
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56 Posts

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Re: X1 Carbon WIN 10 Corrupt OUT_OF_THE_BOX

2016-02-09, 1:59 AM

right i have a lenovo recovery usb with instructions. also i have tried it with secure boot disabled, bios default settings, OS optimzed defaults enabled, os optimized defaults disabled, and in different combinations. i can not get it to work.  the usb shows in the F12 boot menu, i select it, the screen flashes and returns to the F12 boot menu. what am i missing?

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Re: X1 Carbon WIN 10 Corrupt OUT_OF_THE_BOX

2016-02-09, 9:18 AM

thanks for the information.  i could understand your reply if i purchased the this machine with windows 7 and upgraded.

 

however, i purchased this x1 carbon directly from lenovo as a total package with windows 10 pre-installed.  if there is a problem with the iso the lenovo factory is using to install windows 10; then lenovo should offer a fix.  the x1 carbon is a $2.000.00 machine and the customer should not be placed in the middle of a lenovo microsoft problem.  Nor should the customer be denied the intended use of the machine while pursuing a solution the problem.  

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9044 Posts

09-04-2014

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Re: X1 Carbon WIN 10 Corrupt OUT_OF_THE_BOX

2016-02-09, 9:46 AM

wrote:

right i have a lenovo recovery usb with instructions. also i have tried it with secure boot disabled, bios default settings, OS optimzed defaults enabled, os optimized defaults disabled, and in different combinations. i can not get it to work.  the usb shows in the F12 boot menu, i select it, the screen flashes and returns to the F12 boot menu. what am i missing?


Hi ragonarf,

 

that certainly sounds strange.  Are you able to check with another system to see if a) there is an image on the stick (some files may be hidden) and if possible b) that it is bootable meaning that it has an active partition?

 

Andy

 

English Community Administrator
Lenovo eServices

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56 Posts

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Re: X1 Carbon WIN 10 Corrupt OUT_OF_THE_BOX

2016-02-16, 21:18 PM

yes the files are on the usb:

 

D:\>dir | more
 Volume in drive D is RECOVERY
 Volume Serial Number is B8BC-7370
 
 Directory of D:\
 
08/20/2015  12:46 PM    <DIR>          BOOT
08/20/2015  12:46 PM    <DIR>          EFI
08/20/2015  12:46 PM    <DIR>          MFG
08/20/2015  12:46 PM    <DIR>          PREBOOT
08/20/2015  12:47 PM    <DIR>          RECOVERY
08/20/2015  01:12 PM    <DIR>          SWWORK
08/20/2015  01:12 PM    <DIR>          TVTOS
08/20/2015  01:13 PM           395,268 BOOTMGR
08/20/2015  01:13 PM         1,152,864 BOOTMGR.EFI
08/20/2015  01:13 PM             2,457 DOWNLOADGLOBAL.PS1
08/20/2015  01:13 PM                11 ZB08ZJP1097US00.TXT
               4 File(s)      1,550,600 bytes
               7 Dir(s)   6,898,122,752 bytes free

 

however when i check if it the partition is active in gpedit>computer management>storage>disk management>right click drive d: "mark as active" it is greyed out so not sure here:

 

and if i go to dos it shows primary:

 

DISKPART> list disk
 
  Disk ###  Status         Size     Free     Dyn  Gpt
  --------  -------------  -------  -------  ---  ---
  Disk 0    Online          238 GB      0 B        *
  Disk 1    Online           14 GB      0 B
 
DISKPART> select disk 1
 
Disk 1 is now the selected disk.
 
DISKPART> list partition
 
  Partition ###  Type              Size     Offset
  -------------  ----------------  -------  -------
  Partition 1    Primary             14 GB  1024 KB
 
any idea why these two usbs i got from support will not boot?
 
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904 Posts

04-07-2014

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  • Message 10 of 12

Re: X1 Carbon WIN 10 Corrupt OUT_OF_THE_BOX

2016-02-16, 21:21 PM
hi have you tried on making sure UEFI is set in bios? Maybe it's set to Legacy so laptop is then not able to load anything from the USB due to its UEFI
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