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MattCCRE
Serial Port
Posts: 15
Registered: ‎04-14-2017
Location: US
Views: 220
Message 1 of 3

X1 Carbon Yoga Some Hotkeys Stopped Working - AGAIN

Members,

 

Looks like the hotkey problem is back with Windows 10 Pro 1909...

 

From my last run-in with this problem: https://forums.lenovo.com/t5/ThinkPad-X-Series-Laptops/X1-Carbon-Yoga-Some-Hotkeys-Stopped-Working/m...

 

I rolled back to 9.1.0.2 as per this page with no luck either.

 

Specs: 

Product: 20FQ001VUS

BIOS: N1FET70W (1.44)

Windows 10 Pro 64-bit Version 1909 Build 18363.476

Hotkey Features Integration for Windows 10 (64-bit) - ThinkPad Version 9.1.0.3 or 9.1.0.2

 

All updates completed (Lenovo and Windows).

 

Thoughts?

-Matt

Lenovo Staff
Lenovo Staff
Posts: 6,065
Registered: ‎10-29-2009
Location: NC
Views: 211
Message 2 of 3

Re: X1 Carbon Yoga Some Hotkeys Stopped Working - AGAIN

Open services.msc and check to see if following services are installed AND running:

- Lenovo Hotkey Client Loader

- Lenovo PM Service

- Windows Management Instrumentation

- Windows Audio

MattCCRE
Serial Port
Posts: 15
Registered: ‎04-14-2017
Location: US
Views: 199
Message 3 of 3

Re: X1 Carbon Yoga Some Hotkeys Stopped Working - AGAIN

 

Here are my results:

- Lenovo Hotkey Client Loader - running (auto)

- Lenovo PM Service - disabled(!)

- Windows Management Instrumentation - running (auto)

- Windows Audio - running (auto)

 

After re-enabling Lenovo PM Service, starting (set to auto) and rebooting, everything started working again! Smiley Happy

 

Not sure how/why Lenovo PM Service got disabled...

 

Thank you AGAIN for your quick support!

Much appreciated!

-Matt

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