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15 Posts

04-14-2017

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X1 Carbon Yoga Some Hotkeys Stopped Working

2018-07-24, 3:56 AM

Members,

 

Recently, I noticed some of the special Hotkey Fn keys stopped working. Here's the breakdown:

 

Working:

  • F1 (speaker on/off)
  • F2 (vol down)
  • F3 (vol up)
  • F5 (screen bright -)
  • F6 (screen bright +)

Stopped Working:

  • F4 (mic on/off)
  • F7 (project)
  • F8 (wifi on/off)
  • F9 (settings)
  • F10 (search)
  • F11 (open apps?)
  • F12 (all apps?)

This happened once before and a driver/BIOS update fixed it, but this time, nothing seems to fix it. The keys themselves work (the normal Fn keys work). Searching Google and the Forums comes up empty. Support only wanted me to ship it in for warranty review ?!?!

 

Specs: 

Product: 20FQ001VUS

BIOS: N1FET63W 1.37

Windows 10 Pro 64-bit Version 1803 Build 17134.167

Hotkey Features Integration for Windows 10 (64-bit) - ThinkPad Version 9.0.2.2

 

All updates completed (Lenovo and Windows).

 

NEW: maybe the latest Windows update broken something?

 

Any thoughts/ideas?

Thanks!

-Matt

Solved! See the solution
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8 Posts

07-24-2018

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  • Message 2 of 24

Re: X1 Carbon Yoga Some Hotkeys Stopped Working

2018-07-24, 18:00 PM

I have the same problem. Yesterday I updated the latest BIOS and also installed a recommended Lenovo hotkey package. I suspect one or these is the culprit.

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15 Posts

04-14-2017

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Re: X1 Carbon Yoga Some Hotkeys Stopped Working

2018-07-24, 18:05 PM
Correct - the BIOS update was 1.37 and the Hotkey driver was 9.0.2.2. I tried several older Hotkey drivers to no avail...
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8 Posts

07-24-2018

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Re: X1 Carbon Yoga Some Hotkeys Stopped Working

2018-07-25, 16:26 PM

I found a solution that worked for me. I had both Lenovo Vantage and Lenovo Settings installed.  Lenovo settings is obsolete and should be uninstalled ( right click on its tile for the option) and then the hot keys seem to work. 

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15 Posts

04-14-2017

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Re: X1 Carbon Yoga Some Hotkeys Stopped Working

2018-07-25, 16:28 PM
Can you share the download links to be sure I try the same ones?

Also, did you remove the Settings after and it still worked?
Thanks.
-matt
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8 Posts

07-24-2018

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Re: X1 Carbon Yoga Some Hotkeys Stopped Working

2018-07-25, 16:46 PM

I found the following information from Lenovo. The README says to uninstall Lenovo Settings. 

https://support.lenovo.com/us/en/downloads/ds031814

 

Also when I opened Lenovo Settings before I uninstalled  it, there was a message saying it is obsolete and should be uninstalled. Uninstalling it  has apparently allowed other recently installed features to become functional.  Lenovo Vantage looks somewhat different now.

 

 

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15 Posts

04-14-2017

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Re: X1 Carbon Yoga Some Hotkeys Stopped Working

2018-07-25, 17:11 PM
DId that and but the hotkeys are still broken. :(
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15 Posts

04-14-2017

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Re: X1 Carbon Yoga Some Hotkeys Stopped Working

2018-07-25, 17:38 PM

Did not work - I tried several times. :(

Thanks for the suggestion.
-Matt

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15 Posts

04-14-2017

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  • Message 9 of 24

Re: X1 Carbon Yoga Some Hotkeys Stopped Working

2018-08-07, 19:13 PM

Still searching for any suggestions/recommendations/etc....

-Matt

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5 Posts

12-09-2009

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  • Message 10 of 24

Re: X1 Carbon Yoga Some Hotkeys Stopped Working

2018-08-07, 22:04 PM

Is your Lenovo Vantage up to date?

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