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dave0888
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Posts: 5
Location: Los Angeles, CA
Views: 32,725
Message 1 of 33

X1 Carbon combo headphone/mic jack does not work

Hi, I own a new X1 Carbon (with the terrible adaptive function keys), and my combo audio/mic jack does not seem to work properly. Specifically, when I try to plug in headphones (or use an application like Skype) while the sound is running from the speakers, it does not switch. Conversely, if I start a video wearing headphones, and unplug them, the sound does not come out of the speakers. Can someone please advise how to troubleshoot this?

 

Thanks in advance.

Retired Support Specialist
Posts: 3,015
Location: Bangalore
Views: 32,502
Message 2 of 33

Re: X1 Carbon combo headphone/mic jack does not work

Hi Dave0888,

 

Welcome to Lenovo Community!

 

As per your query we understood that you are facing the issue with Audio port on ThinkPad X1 Carbon.

 

Please set the default setting on Realtek High Definition audio application from control panel.

If you are unable to find the application or set the application, please download the driver from Lenovo Support page and install it.

 

Also please download ThinkVantage System Update utility and install it, and after installing it please run the application so that it will check for the latest drivers and automatically install it.

 

After installing all the application please restart the system and check it once.

 

Below is the link to enter the downloads page and download latest application accordingly, please click on "Select Product" then in "QUICK PATH" enter the MTM no. select the exact model.

 

http://support.lenovo.com/en_US/downloads/default.page#

 

Hope this helps. 

 

Best regards,

Hemanth Kumar



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dave0888
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Location: Los Angeles, CA
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Message 3 of 33

Re: X1 Carbon combo headphone/mic jack does not work properly

Hi Hemanth, I installed the newest driver from the link you provided. It did not help. This was also after I clicked the "Update Driver" button under the "sound" folder in the the control panel.

 

Let me reiterate the problem: the sound works fine when I start an application (e.g., Skype, video, etc.) either if I have my headphones in (I usually use Apple earbuds), or if I'm simply using the built-in speakers. If I attempt to switch to headphones or speakers, it does not register - in other words, no sound. However, when I have the sound control panel open, and I switch listening modes, I see it does register. Can you please advise? Thanks.

Retired Support Specialist
Posts: 3,015
Location: Bangalore
Views: 32,473
Message 4 of 33

Re: X1 Carbon combo headphone/mic jack does not work properly

Hi Dave0888,

 

Thank you for the reply!

 

I am sorry Dave, I suggest you to check with standard earphone with microphone, because most of the hands free cable will not be compatible with the systems. Hence requesting you to check with different earphone.

 

Hope this helps. 

 

Best regards,

Hemanth Kumar



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devhar
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Posts: 1
Location: usa
Views: 32,267
Message 5 of 33

Re: X1 Carbon combo headphone/mic jack does not work properly

I have same issue with my new ultrabook x1. I resintalled realtek drivers and tried several headphones. None of them work. Cannot listen to anything as headphones dont work and sound keeps coming trough speakers.

 

Very frustrating, Sounds like a common problem as saw so many users complain of this but no solution yet. Lenovo please fix the problem. Smiley Sad

Guru
Posts: 751
Location: IS
Views: 32,258
Message 6 of 33

Re: X1 Carbon combo headphone/mic jack does not work properly

Hello all.

 

Can you check your machines (or have them checked) for a loose connector between the audio daughterboard and the mainboard, circled in this image here. A client of mine had these exact same problems as you have described, and it is relatively simple to repair.

 

X1 Carbon Gen2 Audio board connection

 

To gain access to this connector, you need to follow the instructions in the hardware maintenance manual:

 

1070 Audio card
For access, remove these FRU in order:
• “1010 Base cover assembly” on page 55
• “1020 Battery” on page 56

 

Thinkpad X1 Carbon Gen2 HMM

 

Hope this helps. Cheers!

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Message 7 of 33

Re: X1 Carbon combo headphone/mic jack does not work properly

@dave0888 and @devhar...

 

Have you tried Atli's suggestion? Please provide an update on how things are coming along.

 

Cheers.


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dave0888
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Location: Los Angeles, CA
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Message 8 of 33

Re: X1 Carbon combo headphone/mic jack does not work properly

First, why would I open my laptop to fix an issue that is obviously a defect (in addition to potentially voiding my warranty)? No, the issue pops up intermittently, based on the application I'm using, so it's likely not a hardware issue. For example, Skype will def always have the issue, whereas QT will only sometimes get it.

petren
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Posts: 31
Location: Canada
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Message 9 of 33

Re: X1 Carbon combo headphone/mic jack does not work properly

Has anyone figured out this one? My two weeks old X1 on which they've already replaced the mainboard l;ast Friday has exactly the same issue. I am using Apple earphones/ The weird thing is that the One link Doc plug is having the same issue so I think it's something else. Anyone?

jobook
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Location: Sweden
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Message 10 of 33

Re: X1 Carbon combo headphone/mic jack does not work properly

Same problem here. Running Win 7x64, checked BIOS, tried both Realtek's latest drivers as well as Lenovo's drivers. Headphone jack remains "unplugged". And I am reluctant to opening up the machine with risk of voiding the warranty.

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