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09-28-2019

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X1 Carbon graphical issue leading into power cyclyling.

2019-09-28, 19:37 PM

Good day all!

 

I'm working on a friend's X1 Carbon laptop that she had someone system reset, and now it will not stay on.

 

Powering on, it will go into a system recovery, where i was attempting to restore to a date further back. But during the restore process, it freezes with a graphical glitch shown in the image, then starts to power cycle on and off.

 

I've also opened bios too, but while in bios, it will start the same glitch and freeze for about a minute, the start power cycling.

 

I'm not certain what it may be. My initial though was harddrive failure, but since it is in bios it could be the motherboard?

 

If anyone has any insight, please give me a shout. I may have it sent in to Lenovo for repairs otherwise.

 

Thank you,

~Ethan

 

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12313 Posts

01-02-2010

United States of America

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Re: X1 Carbon graphical issue leading into power cyclyling.

2019-09-28, 19:59 PM

It is hard to be sure, but it looks like a motherboard failure - failed memory ship, which is soldered on this system.

 


Rich


I do not respond to requests for private, one-on-one help. Your questions should be posted in the appropriate forum where they may help others as well.

If a response answers your question, please mark it as the accepted solution.

I am not an employee or agent of Lenovo.
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3 Posts

09-28-2019

United States of America

5 Signins

70 Page Views

  • Posts: 3
  • Registered: ‎09-28-2019
  • Location: United States of America
  • Views: 70
  • Message 3 of 3

Re: X1 Carbon graphical issue leading into power cyclyling.

2019-09-28, 20:08 PM

Hey Rich,

 

Thanks for your comment!

That is what I thought would be the case. Is that the option where I will need to send ghe laptop in for a replacement? 

 

I'm not super familiar with laptop motherboards.

 

Thank you!

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