12-09-2017 08:29 AM
I need some help here. The last few years i have been on a Mac and am moving back to a PC for some work software that isn't really compatible with the Mac OS. So i purchased a new X1 Carbon 5th gen. Right out of the box, i have no sound. The little red x is in the menu bar over the sound options. I have looked to see (in device manager) if a driver needed to be updated and there seems to be no sound options listed. i have downloaded, and re downloaded, to try and install the sound driver but nothing is working. is this a defect from the factory? any thing i am missing to check? as i stated, i haven't dealt with PC's for a few years, so i am a little slow getting back into this. i am pissed that $1300 laptop doesn't work correctly out of the box. any help/advice is appreciated.
04-27-2018 12:08 PM
I support a small office with a number of X1 Carbon unit, and this just started happening recently to a couple folks. Doing the driver updates not resolving. Any suggestions?