10-11-2016 09:55 PM
I have a 1st generation X1 carbon that was working just fine for three years. Since March, every time the processor exceeds ~20-30% usage, the system gets extremely hot - the base is too hot to touch, and the left half of the keyboard also gets very hot. I measured the core temperature :
At <5% usage, average core temperature = ~45degC
At >30% usage, average core temperature = >85degC
At >50% usage, average core temperature = >92degC
I run the system on Win10 and I don't have any bloatware. I also don't have any malware and I use my system exclusively for work. I have been reporting this issue to the Lenovo Support/Service Center since March, with innumerable phone calls to them, sending e-mail reminders, chats with agents, and logging complaints again and again. The response I received is abysmal, and they have still not solved the issue - it has been six months now. The only things the support center has clearly established is that they are incompetent and unwilling to do anything to fix the matter. This is despite the fact that my system is under warranty.
Is there anything that I can do now to fix the problem I am facing? I welcome any-and-all suggestions.
10-11-2016 10:23 PM
It sounds like you need either a new fan or the old one reseated with fresh thermal paste. If it is under warranty, they should do it.
11-04-2016 01:36 AM
Thank you for the suggestion.
Yes, I have tried that - fresh thermal paste with the old fan and Lenovo has also replaced the fan. I believe it is a refurbished fan - I got to know from Lenovo Support that they do not replace the parts with new ones, even if the system is under warranty. Anyway, neither option worked, and I am still facing the issue.
If there is anything else that I can ask them to try, please share your suggestion with me.
11-04-2016 01:41 AM