03-17-2014 05:09 PM
Received my new X1 Carbon 2014 this week. After only two minutes of use, the trackpad and toucphpad stopped working.
I hade to use an external mouse, and even after all driver updates it still didn`t work.
If I restart the machine, sometimes the track-touchpad will work, but suddenly it freezes up again (after only minutes of use), and I will have to restart to fix the problem. Have used it for 5 hrs now, and how probably restarted about 30-40 times.
Anyone know what is causing this problem and/or how I can fix it?
03-17-2014 05:18 PM
03-18-2014 05:09 AM
I don`t know what the BIOS menu is Or, I kinda know what it is, but now how to access it and how to test whether this problem manifests itself there...
I am new to Windows after 10yrs with Mac OS X.
I have done all the Windows and all the Lenovo updates.
03-18-2014 05:32 AM
03-18-2014 04:26 PM
04-21-2014 11:14 AM
I am experiencing the same issue. The touchpad freezes shrtoyl after logging in. The external mouse works. This indicates a possible driver issue. putting the laptop to sleep and waking it up bring the touchpad back until it freezes again. going to try Synaptics generic drivers.
04-30-2014 04:47 PM
I have the same issue too. My X1 Carbon is of type 3443. I bought it in december 2013 and the UltraNav drive is from 2012. This is a seriously annoying problem after spending a fortune!!!
Lenovo - Get me an answer or my money back!
07-05-2014 02:17 AM
Same issue here.
Bought my X1 carbon 20A7 last month.
The touchpad and trackpoint stop working after a while. Sometimes after minutes of use, sometimes after half an hour. When I close the lid, to let it go to sleep, and wake it up again they both work again. Another interesting (might be a coincedance) issue is that when I wake the laptop up after this has ocurred, the fingerprint reader does not work to log back on.
I have done a fresh install of windows 8.1 and updated all windows and Lenovo drivers.
I hope this gets solved quickly. It's kind of ridiculous for such a premium laptop.